Exploring Shared Services from an IS Perspective: A Literature Review and Research Agenda

Fielt, Erwin; Bandara, Wasana; Miskon, Suraya; Gable, Guy G.

doi:10.17705/1cais.03454

Cited by 22 publications

(24 citation statements)

References 108 publications

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“…Shared services appears as a dependent variable in 25 relationships coded in this review (e.g., Sako, 2010) and as an independent variable in six relationships (e.g., . Fielt et al (2014) provided one of the most comprehensive reviews conducted on shared services research. The authors examined the definitions, drivers, stakeholder roles, methods, and theories of 18 articles on information systems shared services.…”

Section: Emerging Models and Trendsmentioning

confidence: 99%

Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions

Lacity

Khan

Yan

2016

Journal of Information Technology

103

110

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The 2010 Journal of Information Technology (JIT) article, ‘A Review of the IT Outsourcing Empirical Literature and Future Research Directions,’ analyzed 741 findings on the determinants of Information Technology Outsourcing (ITO) decisions and outcomes from 164 empirical articles published between 1992 and 2010. Using the same coding method, the 2011 JIT article, ‘Business Process Outsourcing Studies: A Critical Review and Research Directions,’ analyzed 615 findings on the determinants of Business Process Outsourcing (BPO) decisions and outcomes from 67 empirical articles published between 1996 and 2011. Taken together, these two reviews found that the preponderance of evidence from both ITO and BPO research streams produced largely consistent results pertaining to the categories of independent variables that affected outsourcing decisions and outcomes. To investigate the most current research findings on business services, which comprise ITO and BPO, and to compare the results with the prior JIT reviews, we replicated the method used in the prior JIT reviews. In this update, we examined 174 newly published articles across 78 academic journals published between 2010 and 2014. We found that researchers have significantly expanded the variables of interest in the last 4 years. In all, researchers investigated 69 new variables. Compared with earlier research, this review of recent articles found a deeper exploration of the direct effects of transaction attributes, sourcing motivations, client and provider capabilities, and governance on sourcing decisions and outcomes. Researchers have also studied a broader variety of sourcing decisions, including shared services, captive centers, rural sourcing and backsourcing. This update also found a more nuanced understanding of relational governance and its interaction with contractual governance. We assessed the research progress that has been made on ten previously identified gaps in knowledge. We proposed a future research agenda that includes continued, incremental progress on ‘normal science’ research questions, as well as more ambitious research goals. We challenged researchers to investigate how sourcing clients, providers, and advisors can protect jobs, protect the environment, and ensure security in an increasingly automated world.

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Section: Emerging Models and Trendsmentioning

confidence: 99%

Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions

Lacity

Khan

Yan

2016

Journal of Information Technology

103

110

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“…Under the Australian and New Zealand Standard Research Classification, a field of research (FOR) is a hierarchical structure used to classify research work. Previous IS studies have used this classification (Fielt, Bandara, Miskon, & Gable, 2014;Zhang & Li, 2005;Zhang et al, 2009). We complemented this approach with two scholarly journal classifications that use the Australian and New Zealand Standard Research Classification scheme to establish journals' research discipline: the Australian Business Dean Council journal quality list and the Excellence in Research list for Australia.…”

Section: Cross-disciplinarity Of Research Outletsmentioning

confidence: 99%

Software Piracy Research: A Cross Disciplinary Longitudinal Literature Survey

Chavarria¹,

Andoh‐Baidoo²,

Midha³

et al. 2016

CAIS

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Few studies have synthesized accumulated scholarly knowledge on software piracy across the disciplines that study this phenomenon. We contribute to understanding the intellectual and social development on software piracy by performing a cross-disciplinary literature search. We used 17 research questions to address five specific areas of inquiry on software piracy research: 1) what makes up software piracy's intellectual substance?, 2) do theoretical contributions on software piracy suggest a cross-disciplinary research community on the topic?, 3) what changes have occurred in software piracy research across the seven measured periods?, 4) what are the top IS journals' publishing patterns on software piracy research?, and 5) who has contributed to software piracy research? To address these questions, we classified 179 software research studies. We found that: 1) over 50 percent of the studies focused on an individual level of analysis, 2) most papers examined software piracy in North America and Asia Pacific regions, although other regions also have major problems, and 3) the distribution of theoretical and methodological contributions show a pattern of leaning towards positivism. The findings point to several research opportunities including expanding research: 1) at organizational levels with particular emphasis on organizations' role as consumers and or intermediaries, 2) in Latin America and Africa, which are areas with high incidence of software piracy, and 3) on approaches beyond positivism.We present a detailed theoretical approach to our review below. First, however, we demonstrate precisely what ethical and legal problems "piracy" refers to in the context of software and business.

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“…We carefully read titles, keywords, and abstracts of all hits, which resulted in an initial sample of 141 academic papers. Then, we cross-checked the resulting article list with three previous reviews in the field of shared services (Bondarouk and Friebe, 2014; Fielt et al, 2014; Richter and Brühl, 2017) and included one additional article. Next, we conducted a backward search by scanning each article’s references and a forward search using Google Scholar’s citation function, and we found three more articles.…”

Section: Methodsmentioning

confidence: 99%

Shared service implementation in multidivisional organizations: A meta-synthesis study

Richter

Brühl

2021

Journal of General Management

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The purpose of this article is to explore shared service center (SSC) implementation. Shared service is a key concept by which corporations organize their resources. Research indicates that some organizations struggle with implementing SSC and sometimes entirely fail to implement them. Although prior research exploring the determinants of implementation success is relatively scarce, researchers have conducted several SSC implementation case studies. However, these valuable findings remain isolated in stand-alone case studies. We aggregated the results of these studies using a qualitative meta-synthesis to identify, extract, and synthesize variables, their interrelations, and their relationships to SSC success. The outcome is a theoretical model that describes which factors are important and how and why they are related to SSC success. Overall, we make important contributions to the growing SSC research by shedding theoretical light on SSC implementation. We also provide a set of propositions and make suggestions for future research.

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Exploring Shared Services from an IS Perspective: A Literature Review and Research Agenda

Cited by 22 publications

References 108 publications

Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions

Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions

Software Piracy Research: A Cross Disciplinary Longitudinal Literature Survey

Shared service implementation in multidivisional organizations: A meta-synthesis study

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