Exploring stakeholder perspectives: Enhancing robot acceptance for sustainable healthcare solutions

Höpfl, Felix; Peisl, Thomas; Greiner, Christian

doi:10.1016/j.stae.2023.100045

Sustainable Technology and Entrepreneurship

2023

DOI: 10.1016/j.stae.2023.100045

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Exploring stakeholder perspectives: Enhancing robot acceptance for sustainable healthcare solutions

Felix Höpfl,

Thomas Peisl,

Christian Greiner

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2024

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Cited by 2 publications

References 41 publications

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Knowledge and culture influences on quality of care: A mixed methods approach

Gonçalves,

Curado,

Oliveira

2024

International Journal of Information Management

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Knowledge and culture influences on quality of care: A mixed methods approach

Gonçalves,

Curado,

Oliveira

2024

International Journal of Information Management

View full text Add to dashboard Cite

Service robot acceptance in museums: an empirical study using the service robot acceptance model (sRAM)

Wong,

Wong

2024

JSM

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Purpose This study aims to apply the service robot acceptance model (sRAM) to examine how attitude toward human–robot interaction (HRI) and engagement influence consumer acceptance of service robots in a frontline setting. Design/methodology/approach Data was collected from 255 visitors who interacted with a robotic tour guide at a city museum. The data was analyzed using smart PLS 4.0. Findings The findings show the positive effects of subjective norms, appearance, perceived trust and positive emotion on both attitude toward HRI and engagement. In addition, social capability impacted attitude toward HRI, whereas perceived usefulness affected engagement. Practical implications To deliver engaging museum experiences that bring about positive word-of-mouth and intention to visit, managers need to incorporate the sRAM dimensions in the design and deployment of service robots. Originality/value This research uses field data to empirically validate the sRAM in the context of service robot acceptance. It introduces engagement as a novel mediating variable, enriching current understanding of human-like qualities in HRIs.

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Exploring stakeholder perspectives: Enhancing robot acceptance for sustainable healthcare solutions

Cited by 2 publications

References 41 publications

Knowledge and culture influences on quality of care: A mixed methods approach

Knowledge and culture influences on quality of care: A mixed methods approach

Service robot acceptance in museums: an empirical study using the service robot acceptance model (sRAM)

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