Exploring student satisfaction and acceptance of e-learning technologies in Saudi higher education

Abstract

The COVID-19 pandemic has rekindled interest in online learning as a desirable substitute. In Saudi Arabia’s educational system, technology and online learning are becoming more and more significant. In order to prepare students for the digital age and Saudi Vision 2030, there is an increasing desire for educational institutions to use e-learning. Students and faculty at Saudi institutions now have more opportunities to better grasp the globalized digital age thanks to the integration and acceptance of digital technology into learning and teaching. Therefore, this study aims to analyze and investigate the educational quality, social influence, and TAM Model factors that increase the students’ attitude toward using e-learning; thus, it affects students’ satisfaction and academic performance. The study was conducted at two universities in Saudi Arabia. Structural equation modeling (SEM) and route analysis were used to evaluate the research model and analyze data from e-learning users through a questionnaire. The findings revealed that perceived ease of use (PEU) and perceived usefulness (PU) mediate the effects of educational quality (EDQ), social influence (SOI), and perceived enjoyment (PE), which in turn affect students’ attitude toward use (ATU), and students’ satisfaction with using e-learning systems (SSE). Additionally, the results demonstrated that the mediator factors had favorable “R square (R2)” values for adopting e-learning systems in higher education, with PEU = 0.562, PU = 0.712, ATU = 0.608, and SSE = 0.636. The hypotheses’ findings led to the development of a validated instrument to measure students’ online learning in Saudi Arabia’s higher education.

Challenges and perceptions of e-learning for educational sustainability in the “new normality era”

“…According to Harandi (2015) , exposed communication between the student and the teacher is a critical education factor of this platform. Moreover, Andersson et al (2009) emphasize the importance of quality in training, as training quality is directly related to student satisfaction ( Alqahtani et al, 2022 ).…”

“…The quality of the e-learning system (QES) refers to the quality associated with the meaning, rapidity, characteristics, and satisfaction of the earnings management scheme used in academia. Previous investigations have shown that the QES plays an important role in the PU of the e-learning system ( Fathema et al, 2015 ; Alqahtani et al, 2022 ). Moreover, research has also demonstrated that the QES has significantly affected user attitudes ( Mailizar et al, 2021 ) and the behavioral purpose of implementing the technology ( Fathema et al, 2015 ).…”

“…An earlier investigation showed that PU has had the most critical impact on attitude ( Arshad et al, 2021 ; Ejdys, 2021 ; Shishakly, 2021 ). In addition, PU has also had a substantial effect on behavioral intent concerning e-learning implementation ( Arshad et al, 2021 ; Ejdys, 2021 ; Shishakly, 2021 ; Alqahtani et al, 2022 ; Fülöp et al, 2022 ). Based on previous studies, we have proposed the following hypotheses.…”

“…Rather than selling, supplying goods, or providing services, any professional’s primary goal is to fulfill their employers’ requirements ( Ejdys, 2021 ; Mailizar et al, 2021 ; Alqahtani et al, 2022 ). Satisfaction and personal development (SPD) is defined as people’s perceptions of the degree to which their requirements and goals have been fully met ( Ejdys, 2021 ), and it includes their general opinion of the computer structure ( Mailizar et al, 2021 ).…”

Essential Factors to Improve Student Performance Using an E-Learning Model: Review Study

“…Academic institutions around the world are investing heavily in e-learning, with the majority of courses offered in traditional classroom mode being converted to e-learning mode. For e-learning initiatives to become sustainable forms of learning, we need to ensure their success [2]. The aim of the current research is to propose an overall framework for e-learning services to ensure effective delivery and use of e-learning services that contribute to sustained learning and academic achievement [2].…”