Exploring supplier performance risk and the buyer's role using chance-constrained data envelopment analysis

Ross, Anthony; Kuzu, Kaan; Li, Wanxi

doi:10.1016/j.ejor.2015.09.061

Cited by 24 publications

(11 citation statements)

References 63 publications

(71 reference statements)

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“…Specifically, effectiveness is "the extent to which goals are accomplished", whereas efficiency is "a measure of how well resources are utilized" (p. 34). Within the broad domain of supplier performance assessment in inter-firm partnerships, a stream of research (e.g., Piercy, Katsikeas, & Cravens, 1997;Ross, Kuzu, & Li, 2016;Steward et al, 2010) evaluate supplier performance on the basis of taping relevant operational aspects that provide a reflection of key competitive success factors including product quality, after sales service support, responsiveness to customer requests, and sales service quality.…”

Section: Supplier Performance In Business Exchange Relationsmentioning

confidence: 99%

The role of supplier performance in building customer trust and loyalty: A cross-country examination

Paparoidamis

Katsikeas

Chumpitaz

2019

Industrial Marketing Management

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Building trust in buyer-seller relationships is a focal issue in relationship marketing. However, there are mixed results concerning the performance outcomes of trust. Also, no attention has been given to linking supplier performance aspects to the development of trusting relationships.In this study we propose a conceptual model of supplier performance drivers and customer loyalty consequences of trust in supplier-organizational customer relationships. We test the model relationships using data from three different countries, namely, France, Hungary, and the U.K., in an effort to assess the extent to which the development and outcomes of trust are consistent across different countries. The results suggest that supplier performance in product quality and sales service quality is conducive to trust building across all three countries. Supplier performance in technical repair service support enhances trust in the market contexts of France and Hungary, but has no significant effect in the case of the U.K. Nonetheless, supplier performance in complaint handling has a positive effect on trust in the U.K. and French contexts, but no link is established in the context of Hungary. Further, the results show that trust enhances customer loyalty across all countries. Moreover, we find that firm size negatively moderates the trust-loyalty relationship in all the countries, with this link being not significant among larger firms in France and Hungary. The results have important theoretical and practical implications for international relationship marketing.

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Section: Supplier Performance In Business Exchange Relationsmentioning

confidence: 99%

The role of supplier performance in building customer trust and loyalty: A cross-country examination

Paparoidamis

Katsikeas

Chumpitaz

2019

Industrial Marketing Management

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“…In another study, Olesen and Petersen [38] examined DEA and its extensions [38]. Ross et al [39] presented a new approach for supplier evaluations. Suppliers' performance evaluations were performed with chance-limited DEA.…”

Section: Litreture Reviewmentioning

confidence: 99%

Analyzing the efficiency of bank branchesvianovel weighted stochastic imprecise data envelopment analysis

Aydın

Yurdakul

2021

RAIRO-Oper. Res.

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As of 21 th century, the terms of efficiency and productivity have become notions which dwells on both business and academic world more frequently compared to past. It is known that it is hard to increase the efficiency and productivity of both production and service systems. In this study, the efficiency analysis of the branches of a bank was conducted. Furthermore, a Weighted Stochastic Imprecise Data Envelopment Analysis (WSIDEA), which is a new approach developed based on Data Envelopment Analysis (DEA), was proposed. Efficiency levels and results of decision-making units were examined according to the proposed new method. Additionally, six different DEA model results are obtained. The results of the six different DEA model and the proposed "WSIDEA" model were compared in terms of efficiency level of decision-making units, and the differences between them were examined. Sensitivity of the inefficient units were also examined. On the other hand, unrealistic efficiency levels created by traditional methods for branches were also analyzed. Apart from all these sensitivity analyses, the sensitivity of the data set used in the analysis is scrutinized.

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“…For modelling uncertainty, CCP provides a useful tool for taking stochastic data into consideration in DEA framework. There is also considerable research conducted on the idea of CCP in DEA; for example see Khodabakhshi and Asgharian [28], Khodabakhshi [29], Khodabakhshi et al [30], Hosseinzadeh Lotfi et al [31], Ross et al [32], and Izadikhah et al [33] among others.…”

Section: Relevant Literaturementioning

confidence: 99%

Measurement of productivity changes for general network production systems with stochastic data

et al. 2019

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Performance evaluation of network production systems has been widely studied in recent Data Envelopment Analysis (DEA) literature where internal relations of sub-units are taken into consideration. Most of prior work assumes network systems to have simple series or parallel structures. Complexities of some practical production processes require development of DEA models for their effective analysis. However; input, intermediate products and/or output data are often stochastic and linked to exogenous random variables in most applications. The current study extends Malmquist Productivity Index (MPI) for investigating productivity changes of general network production units with stochastic data in a DEA framework. The proposed stochastic performance analysis models are then transformed into deterministic equivalent non-linear forms so they could be simplified to deterministic programming with quadratic constraints. Numerical examples including an application to productivity evaluation of branches of a university system are presented to illustrate the applicability of the proposed framework.

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Exploring supplier performance risk and the buyer's role using chance-constrained data envelopment analysis

Cited by 24 publications

References 63 publications

The role of supplier performance in building customer trust and loyalty: A cross-country examination

The role of supplier performance in building customer trust and loyalty: A cross-country examination

Analyzing the efficiency of bank branchesvianovel weighted stochastic imprecise data envelopment analysis

Measurement of productivity changes for general network production systems with stochastic data

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