Exploring the adoption decisions of mobile health service users: a behavioral reasoning theory perspective

Lee, Jung Chieh; Chen, Li; H, Zhang

doi:10.1108/imds-11-2022-0682

Cited by 10 publications

(2 citation statements)

References 95 publications

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“…In contrast to younger individuals, older adults place less emphasis on self-efficacy and exhibit lower levels of confidence in accomplishing multiple tasks (Shiau et al ., 2020). Consequently, despite advancements in infrastructure, the aging population may lack the necessary intention to effectively utilize e-commerce (Lee et al ., 2023). However, recent studies have documented an increasing number of older adults engaging in e-commerce activities, challenging the prevailing notion that they are less receptive to digital technology (Chen and Chan, 2014; Rybaczewska and Sparks, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Developing urban infrastructure constructions for increasing e-commerce sales: the moderating roles of aging population

Shou,

Jia,

2024

IMDS

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PurposeThe aging population, a higher proportion of older adults (aged 65+), is considered a global and severe problem, while the information systems (IS) literature on detecting the relationship between the aging population and the development of electronic commerce (e-commerce) is limited and insufficient. Hence, the main objective of this paper is to examine whether an aging population can moderate the effect of infrastructure constructions on e-commerce sales and whether an aging population can affect e-commerce sales.Design/methodology/approachTo investigate the relationship between the aging population and e-commerce sales, this study proposes two potential influential mechanisms: moderating the effects of infrastructure development on e-commerce sales and direct influence. Subsequently, a sample of 31 Chinese provinces from 2013 to 2019 is utilized to conduct regression analyses in order to examine these hypotheses.FindingsThe findings suggest that the development of urban transportation infrastructure and network constructions can significantly contribute to the enhancement of e-commerce sales, and the influence cannot be affected by aging population. Furthermore, it is noteworthy that an aging population can have a positive effect on e-commerce sales.Practical implicationsThe findings can inform future infrastructure constructions by assessing the potential of infrastructure projects to boost e-commerce sales and examining whether this effect varies in an aging population context.Originality/valueThe findings substantiate the pivotal role of older adults in the e-commerce industry. Moreover, the obtained results establish a positive relationship between an aging population and e-commerce sales, thereby offering diverse perspectives on existing theories.

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Section: Literature Reviewmentioning

confidence: 99%

Developing urban infrastructure constructions for increasing e-commerce sales: the moderating roles of aging population

Shou,

Jia,

2024

IMDS

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“…, 2021; Lee and Lin, 2023; Zhu et al. , 2023), and e-consultation sites for medical purpose (Dash and Sahoo, 2021; Lee et al. , 2023; Wei et al.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

The role of interoperability and inter-side benefits on merchants' e-wallet adoption: the case of Peruvian nanostores

Libaque-Saenz,

Ortega,

Rodriguez-Serra

et al. 2023

IMDS

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PurposeAlthough e-wallet adoption has grown in recent years, there are some countries like Peru with low penetration rates. Contrary to prior studies that focused on customers' adoption of e-wallets, this study focuses on merchants' adoption to fully understand the use of these services. Additionally, considering that e-wallets are two-sided markets with the co-existence of two distinct economic agents (customer and merchants) interacting through these platforms, this study is the first to assess the dynamics of inter-side benefits from the merchants' perspective. Finally, interoperability was also included to determine its role in countries where the interaction between different e-wallets is limited.Design/methodology/approachBased on two-sided markets and social cognitive theory, a model was proposed including merchants' perceived benefits associated with the use of e-wallets, for them and for their customers (inter-side). Additionally, technical issues such as interoperability were measured. Data were collected from nanostore owners in Lima in 2022. A structural equation modeling technique was used to determine the impact of both types of benefits and technical features on merchants' adoption of e-wallets. Finally, a polynomial regression with response surface methodology was used to assess the interaction of the benefits for both sides of the platform from the merchants' perspective.FindingsThe two-sided-market features of e-wallets were validated. From merchants' view, the use of these platforms is the result of balancing the benefits for them and for their customers, and the interaction between these two types of benefits varies according to the socio-economic level in which the nanostore operates. Additionally, interoperability was found to be important for merchants, so future policies should commit to achieve an ecosystem that facilitates the interoperability not only among e-wallets but also between e-wallets and third-party services. Finally, since service availability is also important for merchants, e-wallet providers should invest in improving their infrastructure's scalability.Originality/valuePrior studies have mainly focused on the customer side of e-wallets, with little research about the adoption of digital payment methods by the merchant side. In addition, no study has focused on the effect of one of the sides of the platform on the other side (inter-side benefits) when adopting these services. Finally, the effect of interoperability across platforms has not been addressed in detail yet. This study aims to fill these gaps by proposing a framework to understand the adoption of these services by merchants in terms of inter-side benefits and technical issues.

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User stickiness to facial recognition payment technology: insights from Sako’s trust typology, privacy concerns, and a cross-cultural context

Lee,

Bi,

Liu

2024

Humanit Soc Sci Commun

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Exploring the adoption decisions of mobile health service users: a behavioral reasoning theory perspective

Cited by 10 publications

References 95 publications

Developing urban infrastructure constructions for increasing e-commerce sales: the moderating roles of aging population

Developing urban infrastructure constructions for increasing e-commerce sales: the moderating roles of aging population

The role of interoperability and inter-side benefits on merchants' e-wallet adoption: the case of Peruvian nanostores

User stickiness to facial recognition payment technology: insights from Sako’s trust typology, privacy concerns, and a cross-cultural context

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