Exploring the Adoption of ERP Systems: An Empirical Investigation of End-Users in an Emerging Country

Koksalmis, Gulsah Hancerliogullari; Damar, Seckin

doi:10.1007/978-3-030-03317-0_26

Cited by 8 publications

(7 citation statements)

References 21 publications

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“…Organisations that understand which factors influence ERP users' satisfaction can influence users' extended use (ExU) of the ERP system and thus attain organisations' better results and returns (Hsieh & Wang, 2007;Hsu et al, 2015;Sternad & Bobek, 2014). This differs in different cultural environments (Annamalai & Ramayah, 2013;Hancerliogullari Koksalmis & Damar, 2019;Isnalita, 2018;Krumbholz et al, 2000;Leidner & Kayworth, 2006;Rajan & Baral, 2015;Scholtz, Mahmud & Ramayah, 2016;Stuart et al, 2010).…”

Section: Discussionmentioning

confidence: 99%

“…TAM is often used for researching ERP acceptance in organisations (Costa et al, 2016;Habjan et al, 2016;Hancerliogullari Koksalmis & Damar, 2019;Hsu et al, 2015;Mayeh et al, 2016;Rajan & Baral, 2015;Scholtz, Mahmud, & Ramayah, 2016). TAM posits that two beliefsperceived usefulness (PU) and perceived ease of use (PEOU)are of primary relevance for computer acceptance behaviour (Davis et al, 1989).…”

Section: Theoretical Background and Conceptual Research Modelmentioning

confidence: 99%

“…When reviewing past ERP literature studies regarding TAM, we found that different studies have researched ERP acceptance by users (Huang & Yasuda, 2016;Schlichter & Kraemmergaard, 2010). They have researched different issues of ERP use and have been focused on a small (limited) number of factors that have an influence on ERP acceptance in different phases of an ERP system life-cycle (Alhadi & Al-Shaibany, 2017;Amoako-Gyampah & Salam, 2004;Bazhair & Sandhu, 2015;Bradley & Lee, 2007;Bueno & Salmeron, 2008;Calisir et al, 2009;Hancerliogullari Koksalmis & Damar, 2019;Hsieh & Wang, 2007;Isnalita, 2018;Kwahk & Lee, 2008;Lee et al, 2010;Mayeh et al, 2016;Nah et al, 2004;Sun et al, 2009;Uzoka et al, 2008;Youngberg et al, 2009;Weli, 2019).…”

Section: Theoretical Background and Conceptual Research Modelmentioning

confidence: 99%

“…Schlichter and Kraemmergaard (2010), in their comprehensive research of 885 peer-reviewed abstracts of journals from 2000 to 2009, also revealed research regarding optimisation of ERP systems, in which post-implementation, usefulness, achievement of competitive advantage through ERP, ERP users and financial benefits of ERP systems should be considered. Also, many other authors pointed out the problem of low exploitation of ERP systems, i.e., users don't use the implemented ERP solution to the advanced level (Bradford, 2008;Bueno & Salmeron, 2008;Calisir et al, 2009;Costa et al, 2016;Hancerliogullari Koksalmis & Damar, 2019;Hsieh & Wang, 2007;Isnalita, 2018;Kwahk & Lee, 2008;Rajan & Baral, 2015;Scholtz, Mahmud, & Ramayah, 2016;Uzoka et al, 2008). We are researching what problem is causing the differences.…”

Section: Introductionmentioning

confidence: 98%

“…In fact, they have become the de facto standard for the replacement of legacy IS not only in large organisations, particularly multinationals, but over the last several years in small and medium-size organisations. As several studies have revealed, a common reason for ERP failures can be attributed to users' reluctance and unwillingness to adopt and to use an implemented ERP system (Hancerliogullari Koksalmis & Damar, 2019;Huang & Yasuda, 2016;Isnalita, 2018;Nah et al, 2004;Rajan & Baral, 2015;Schlichter & Kraemmergaard, 2010;Umble et al, 2002).…”

Section: Introductionmentioning

confidence: 99%

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Technology acceptance model-based research on differences of enterprise resources planning systems use in India and the European Union

Zabukovšek

Bharadwaj

Bobek

et al. 2019

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The adoption of Enterprise resource planning (ERP) systems by organizations is crucial in today’s competitive globalized marketplace. The experience with ERP systems in numerous organizations over the last decade indicates that a successful implementation of ERP systems does not necessarily lead to a successful ERP usage. This paper addresses the scientific problem of differences in ERP acceptance and utilization in different cultural environments. The research question was whether and to what extend users’ extensive and explorative use of the ERP system differs in regions with different cultural backgrounds. Namely, organizations benefit from ERP systems only to the extent to which the users accept and utilize them. But the use of ERP systems at an advanced level is closely connected with the employees’ acceptance of these systems. To improve the efficiency and effectiveness of ERP systems in their maturity stage of use, when the employees already accepted ERP system, organizations need to understand the factors that impact user satisfaction and thus influence their extended use of the ERP system. Because of the socio-economic importance of India and the European Union (EU), we conducted a comparative research study into the similarities and differences of their use of ERP systems. From a theoretical point of view, the paper extends the original technology acceptance model (TAM), where two additional factors (work compatibility and extended use) were added. Additional external factors which can influence the users’ acceptance of ERP systems have been included into research, too. The main objective of this study is to find the key determinants that have an impact on user satisfaction and on the extended use in different cultural environments (i.e. the EU and India). We analysed and compared the data of 293 ERP users from 44 organizations in the EU and 577 ERP users from 13 organizations in India. Even though the use of ERP systems in India and the EU is at the same advanced level, there are differences which are connected to organizational cultures, presumed resulting from cultural differences of researched regions. Research data show some differences in the impacts on extended TAM model factors and some differences regarding the impacts of external factors researched.

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