Exploring the Attributes of Exemplary Facilitators in Family Medicine Residencies: Implications for Practice Transformation

Abstract

Background and Objectives: Facilitation is common in the era of practice transformation. Much of the literature on practice facilitators focuses on the role of external facilitators who come into a practice to aid in practice transformation efforts. Our study sought to better understand the attributes of exemplary facilitators. Methods: We conducted 10 structured interviews in four family medicine residencies. Results: Program directors easily identified internal staff who serve informally as exemplary facilitators. Despite varying jobs, they possess seven identifiable attributes within three broad domains: task orientation, relational skills, and emotional intelligence. Conclusions: Given the increasing cost of practice transformation and the finite resources in many clinics, this study can help leaders identify current employees best suited for facilitation.

Being in the room where it happens: Leveraging behavioral scientists’ strengths in leadership

“…Though usually in advisory rather than formal leadership roles, these individuals nonetheless are seen as “agents of change” and possess commonly desired attributes of good leaders: authenticity, strong communication skills, the ability to move things forward, and emotional intelligence. 4 A facilitator role may be seen as balancing the ability to organize and direct things (manager) with supporting the achievement of people (leader).…”