Exploring the communication breakdown in global virtual teams

Daim, Tuğrul U.; Ha, Anita; Reutiman, Shawn; Hughes, Brennan; Pathak, Ujjal; Bynum, Wayne; Bhatla, Ashok

doi:10.1016/j.ijproman.2011.06.004

Cited by 218 publications

(154 citation statements)

References 32 publications

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“…In addition, the popularity and progress of information technology worldwide has also contributed to the proliferation of CMC in projects (Guo, D'Ambra, Turner & Zhanget, 2009;Daim et al, 2012). Over the years, both formal and informal communication in projects has progressed from written reports and unplanned face-to-face discussions to meetings using VC and informal project discussions that are facilitated by IM or email.…”

Section: Computer-mediated Communicationmentioning

confidence: 99%

“…Over the years, both formal and informal communication in projects has progressed from written reports and unplanned face-to-face discussions to meetings using VC and informal project discussions that are facilitated by IM or email. One of the main reasons for this shift to CMC in projects is the increasing use of virtual teams (Remidez & Jones, 2012;Ehsan et al, 2008;Otter & Emmitt, 2007;Daim et al, 2012). • 77% increase in speed to access knowledge;…”

Section: Computer-mediated Communicationmentioning

confidence: 99%

“…Thus the communication process involves a person or entity sending out a message and another receiving and successfully understanding the message in response (Torrington & Hall, 1998 Bond-Barnard et al, 2014;Bond-Barnard et al, 2013;Daim et al, 2012;Müller, 2003a;Turner & Müller, 2004). 'Culture' and 'leadership' factors, among others, may also influence the quality of communication, but are beyond the scope of this article.…”

Section: Quality Communication In Projectsmentioning

confidence: 99%

“…Technology is one of five factors that significantly contribute to the breakdown of communication in a project (Carvalho, 2008;Daim et al, 2012) …”

Section: Technology Utilisedmentioning

confidence: 99%

“…Project communication channels are defined as the connections between communicators in a project. The greater the number of project stakeholders/communicators, the greater the number of channels and the more complex the communication issues become (Daim et al, 2012). Since communication channels determine how much communication must take place in a project, it also, to some extent, determines the quality of the project communication.…”

Section: Communication Channelsmentioning

confidence: 99%

See 4 more Smart Citations

Exploring the influence of instant messaging and video conferencing on the quality of project communication

Bond-Barnard

Fletcher

Steyn

2016

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Growth in computer-mediated communication (CMC) technologies such as instant messaging (IM) and video conferencing (VC) has led to a need to explore the utilisation and influence of these tools on the quality of project communication, which must still be established. This article reports the results of a survey conducted among 210 project practitioners using CMC in various industries to determine how, why and what each medium is used for, and how these media influence factors that promote quality communication. Some results showed that the use of both instant messaging and video conferencing in projects is moderate and both improve the quality of communication in virtual teams, however in different ways.Keywords: Project communication, computer-mediated communication, instant messaging, video conferen cing, virtual teams AbstrakDie groei in rekenaar-bemiddelde kommunikasietegnologie soos kitsbood skappe en videokonferensies het gelei tot ŉ behoefte om die benutting en invloed van hierdie tegnologie op die gehalte van projekkommunikasie te verstaan aangesien dit nog nie vasgestel is nie. Hierdie artikel rapporteer die resultate van 'n opname wat gedoen was onder 210 projekpraktisyns wat CMC's gebruik in verskeie industrieë om te bepaal hoe, hoekom en waarvoor elke medium gebruik word, en hoe hierdie media die faktore beïnvloed wat kwaliteitkommunikasie bevorder. Sommige resultate toon dat die gebruik van beide hierdie tipe media in projekte matig is en dat kitsboodskappe en videokonferensies albei die gehalte van kommunikasie in virtuele spanne verbeter maar egter op verskillende maniere.Sleutelwoorde: Projekkommunikasie, rekenaar-bemid delde kommunikasie, kits bood skap, videokonferensies, virtuele projekspanne.

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Section: Computer-mediated Communicationmentioning

confidence: 99%

Section: Computer-mediated Communicationmentioning

confidence: 99%