Exploring the Effect of Organizational Culture on Consumer Perceptions of Agency Support for Mental Health Recovery

Abstract

This research explores the impact of mental health agency culture on consumers' perceptions of agency support for their recovery. This study hypothesized that a constructive organizational culture must be present for consumers to perceive agency support for recovery. A sample of 12 mental health agencies in rural Pennsylvania participated in the research. Agency administrators completed an instrument called the recovery oriented service environment, which measured the number of recovery model program components offered by the agency. Consumers completed the recovery oriented services indicators, which taps into their perception of agency support for recovery. Direct service staff completed the organizational social context, which measured their agency's culture. Results showed that in this sample stronger consumer perceptions of agency support for recovery were correlated with higher ratings of agency constructive culture. The results suggest that agency culture is an important variable to target when implementing recovery model programming.

Societal and organisational influences on implementation of mental health peer support work in low-income and high-income settings: a qualitative focus group study

“…Discrimination and stigma relating to mental health are global challenges, 4 but our findings suggest that there is a relationship between community attitudes and the ability to involve people with lived experience in the mental health workforce as PSWs. In terms of organisational culture, the findings reinforce existing evidence 34 that organisational culture impacts on recovery support, so organisational transformation may be needed. 35 Approaches to supporting culture change within mental health services include the introduction of prorecovery interventions, 36 37 development of adjunctive services such as Recovery Colleges, 38 working with teams 39 and introducing coproduction 40 and growth-oriented approaches.…”

Exploring crisis and its effects on workers in child protective services work

“…Changes to the work environment are especially important when research has demonstrated that the effect of an organization's culture affects the impact of the work on staff and consumers (Glisson et al 2008;Clossey & Rheinheimer 2013). The work environment's culture can be an important source of resilience for staff (Grant & Kinman 2013).…”

Attitude, knowledge, and barriers of Chinese clinical and nursing students in implementing complementary and alternative medicine for COVID-19：a cross-sectional study

“…Studies have shown that communication about CAM use between these clinicians and patients is not thorough enough [ 30 , 31 ]. Patients withhold information about their CAM usage for fear of disapproval [ 32 ]. We think that the different attitudes towards CAM among physicians, nurses, and patients may contribute to this phenomenon.…”