KuMvelinqangi nezinyanya zonke ezingingamele, ngithanda ukundlulisa ukubonga okusuka ekujuleni kwenhliziyo yami ngokungipha amandla nokubekezela ngize ngiqede ukuloba iResearch yami.A special thanks goes to my daughter and her mom, to all family and friends who supported and motivated me in different ways throughout this journeyhighly appreciated.I would like to thank all the eThekwini Water and Sanitation staff who agreed to participate in this study, data collection would be impossible without you being part of this research.Lastly, I would like to give a special thanks to my research supervisor Dr. Orthodox Tefera for your guidance, wisdom, and knowledge which was unfailingly offered to me during this research.