“…Instrumental communication is the perception that the organization provides information about the job, equipment, rules, policies, and any changes to them (Lambert, Berthelot, et al, 2021; Lambert, Hogan, Barton, & Clarke, 2002; Wells et al, 2021) and serves as a job resource because it provides staff with information that allows them to do their work and to be more successful (Lambert, Keena et al, 2020; Wells et al, 2021). It tends to make the job easier and more enjoyable, and salient communication also sends a message that staff are valued members of the organization rather than cogs in the machine (Lambert, Berthelot, et al, 2021; Lambert & Paoline, 2008). A lack of instrumental communication can be a job demand, making the job more difficult and less satisfying, causing the employee to be more prone to error (Lambert, Hogan, Paoline, & Stevenson, 2008; Wells et al, 2021).…”