Exploring the Impact of Artificial Intelligence on Healthcare Management: A Combined Systematic Review and Machine-Learning Approach

Abstract

The integration of artificial intelligence (AI) in healthcare management marks a significant advance in technological innovation, promising transformative effects on healthcare processes, patient care, and the efficacy of emergency responses. The scientific novelty of the study lies in its integrated approach, combining systematic review and predictive algorithms to provide a comprehensive understanding of AI’s role in improving healthcare management across different contexts. Covering the period between 2019 and 2023, which includes the global challenges posed by the COVID-19 pandemic, this research investigates the operational, strategic, and emergency response implications of AI adoption in the healthcare sector. It further examines how the impact of AI varies across temporal and geographical contexts. The study addresses two main research objectives: to explore how AI influences healthcare management in operational, strategic, and emergency response domains, and to identify variations in the impact of AI on healthcare management based on temporal and geographical contexts. Utilizing an integrated approach, we compared various prediction algorithms, including logistic regression, and interpreted the results through SHAP (SHapley Additive exPlanations) analysis. The findings reveal five key thematic areas: AI’s role in enhancing quality assurance, resource management, technological innovation, security, and the healthcare response to the COVID-19 pandemic. The study highlights AI’s positive influence on operational efficiency and strategic decision making, while also identifying challenges related to data privacy, ethical considerations, and the need for ongoing technological integration. These insights provide opportunities for targeted interventions to optimize AI’s impact in current and future healthcare landscapes. In conclusion, this work contributes to a deeper understanding of the role of AI in healthcare management and provides insights for policymakers, healthcare professionals, and researchers, offering a roadmap for addressing both the opportunities and challenges posed by AI integration in the healthcare sector.