Exploring the Nexus of Organizational Justice, Turnover Intentions, and Resilience Levels: An Analysis of Employees in Family and Non-Family Firms within the Hotel Industry.

Abstract

Given the competitive and dynamic nature of the hospitality sector, understanding factors affecting employee retention is vital for success. This paper explores family business dynamics, by addressing the employees’ justice perceptions, turnover intentions, and resilience levels in the hotel industry. Our findings from 205 Portuguese employees challenge the belief that employees working in family firms have higher organizational justice perceptions. However, employees in family firms exhibit lower turnover intentions and higher resilience than those in non-family companies. Additionally, in family firms, organizational justice perceptions negatively correlate with turnover intentions, with employees’ resilience mediating this relationship.