Exploring the relationship between government budget information and citizens’ perceptions of public service performance in China

Wang, Qiushi; Niu, Meili

doi:10.1080/14719037.2019.1584234

Cited by 23 publications

(8 citation statements)

References 45 publications

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“…Also, from the perspective of citizens, they are more accustomed to judging the public services provided by local governments based on their perception. Such perception can be an important criterion to vote with their feet when faced with entering, staying, or leaving a region (Wang & Niu, 2019). In this sense, the budget information of local government is important on which the public can judge the performance of public services and ensure that government funds are in efficient use.…”

Section: Determinants Of Public Satisfaction With Budget Transparencymentioning

confidence: 99%

Empirical Study on the Evaluation Model of Public Satisfaction With Local Government Budget Transparency: A Case From China

Zhang

2020

Sage Open

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For policymakers across the world, the importance of budget transparency is self-evident. However, most scholars mainly focus on the economic performance of budget transparency while ignoring satisfaction of the public as the recipients of this policy. Therefore, this study examines the main factors of public satisfaction with the local government budget transparency based on the theory of customer satisfaction in the context of the Chinese budget transparency policy. Data for this study were collected through an online survey involving 235 participants. Structural equation modeling (SEM) was employed to examine the proposed model. The results indicate that the budget information quality, budget information acquisition method, and public engagement are good indicators of budget transparency perceived quality, which are positively related to public satisfaction. The government image also exerts a positive effect toward public satisfaction. Furthermore, public satisfaction is also positively related to public trust toward the local government, even though the hypotheses linking public expectation to public satisfaction, and to budget transparency perceived quality are statistically insignificant. The implications of promoting budget transparency and suggestions for future work are also included in this study.

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Section: Determinants Of Public Satisfaction With Budget Transparencymentioning

confidence: 99%

Empirical Study on the Evaluation Model of Public Satisfaction With Local Government Budget Transparency: A Case From China

Zhang

2020

Sage Open

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“…What is more, there is a dearth of scholarly research that sheds light on the moderating or mediating roles of citizen satisfaction. To our knowledge, there are only a few empirical studies that offer some clues on how citizen satisfaction itself can operate as a mediator (e.g., Beeri et al, 2019; Morgeson & Petrescu, 2011; Wang & Niu, 2020). 3 To address this gap, we suggest that future research should discover underexplored themes or dimensions, such as environmental antecedents compared to other antecedent groups, moderating factors, and citizen satisfaction outcomes.…”

Section: Discussionmentioning

confidence: 99%

“…In a similar vein, Beeri et al (2019) investigated the potential outcomes of performance management and identified causal links between the quality of public service, citizen satisfaction with local government, and trust in government. Wang and Niu (2020) explored the Chinese local budgeting process and found a strong relationship between better budget information and citizens’ perceptions of public-sector performance via mediated by their budget satisfaction (e.g., satisfaction with the allocation of fiscal resources and the executive branch's supervision of budgeting process).…”

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confidence: 99%

Citizen Satisfaction Research in Public Administration: A Systematic Literature Review and Future Research Agenda

Kim,

Rho,

Teo

2024

The American Review of Public Administration

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This study presents a systematic review of the 122 studies on citizen satisfaction in the field of public administration. The research aims to identify the current state of knowledge on citizen satisfaction by drawing on existing empirical results and conceptual arguments, highlighting research gaps, and developing a heuristic framework to guide future research. Based on a literature search of 12 major public administration journals, our findings indicate that citizen satisfaction has gained significant academic attention as a performance measure to monitor and assess public service delivery, particularly at the local level. Despite substantial scrutiny in diverse research contexts, quantitative studies still predominate, mainly using secondary survey data in their research. Furthermore, we observed an absence of an agreed-upon definition for citizen satisfaction and an over-emphasis on the expectancy-disconfirmation model to explain the satisfaction process, highlighting the need for scholars to move beyond the performance-expectation dyad. While reviewing a set of environmental, organizational, and individual-level antecedents and outcomes, we noticed few scholars have considered the effects of moderating variables on citizen satisfaction. As such, our paper concludes by identifying a few underexplored research themes that could facilitate knowledge-building regarding citizen satisfaction.

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“…The facts prove that the overall government in a region cannot be separated from the responsibilities of the central government, the reason being that each region has different needs [7]. Therefore, the central government has not released the responsibility for the applicable autonomy authority [8].…”

Section: Government Budget Conceptmentioning

confidence: 99%

The Effect of Regional Original Income and general allocation funds on Regional Expenditures on South Bolaang Mongondow Regency

Ohy

Bogar

Mandagi

2021

TSSJ

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The purpose of this study was to determine how much influence revenue (PAD) and general allocation fund (DAU) to spending in South Bolaang Mongondow area, either partially or simultaneously. This research is quantitative by using secondary data from the Budget Realization Report Revenue and Expenditure in local government South Bolaang Mongondow. This study indicates that Regional Original Income and general allocation funds positive and significant effect on Regional Expenditures. With the results of the first t-test analysis of 0.003 <0.05 and the t-count value of 3.975 > t-table 2.262, the second t-test of 0.003 <0.05 and the t-count value of 4.103> t table 2,262, and there is a simultaneous influence of Regional Original Revenue and general allocation funds on Regional Expenditures with F test analysis of 0.008 < 0.05 and F arithmetic value 8.823 > F table 4.10. Thus, regional Original Revenue and general allocation funds simultaneously or together positively influenced Regional Expenditures for South Bolaang Mongondow Regency in 2009-2020, expected that government areas to continue to improve reception on local revenue sources to create local independence. Besides the local government, South Bolaang Mongondow must also manage allocation funds with the right target.

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Exploring the relationship between government budget information and citizens’ perceptions of public service performance in China

Cited by 23 publications

References 45 publications

Empirical Study on the Evaluation Model of Public Satisfaction With Local Government Budget Transparency: A Case From China

Empirical Study on the Evaluation Model of Public Satisfaction With Local Government Budget Transparency: A Case From China

Citizen Satisfaction Research in Public Administration: A Systematic Literature Review and Future Research Agenda

The Effect of Regional Original Income and general allocation funds on Regional Expenditures on South Bolaang Mongondow Regency

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