2012
DOI: 10.1111/j.1083-6101.2012.01585.x
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Exploring the relationship between perceptions of social capital and enacted support online

Abstract: Humans always find themselves involved in social groups. Today, these groups are routinely mediated by communication technology. Web 2.0 -the social web-is characterized best as the set of tools that facilitate production and distribution of content produced by everyday people. In particular, there is currently pervasive interest in the relationship between this content, (online) social networks, the nature of people's relationships mediated by websites like Facebook.com, and the changing role people now play … Show more

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Cited by 71 publications
(71 citation statements)
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References 37 publications
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“…First, experimental studies often employ media use as an intervention, which might be quite different from the daily habits of users, and as such is hardly comparable with survey studies. Second, studies that use PSR needs in an experimental setting (e.g., Stefanone, Kwon, & Lackaff, 2012) trigger more received than perceived social resources and are, as such, hard to compare with the standard self-report measures of PSR. Additionally, I included only surveys in order to keep the primary studies under investigation comparable (fifth criterion).…”
Section: Methodsmentioning
confidence: 99%
“…First, experimental studies often employ media use as an intervention, which might be quite different from the daily habits of users, and as such is hardly comparable with survey studies. Second, studies that use PSR needs in an experimental setting (e.g., Stefanone, Kwon, & Lackaff, 2012) trigger more received than perceived social resources and are, as such, hard to compare with the standard self-report measures of PSR. Additionally, I included only surveys in order to keep the primary studies under investigation comparable (fifth criterion).…”
Section: Methodsmentioning
confidence: 99%
“…The authors argue that network presence is not sufficient to accumulate resources; rather, it only occurs through active engagement with network members. This is not to suggest that all research this area has found positive correlations between SNS use and resource exchange; for example, Stefanone and colleagues [29] found no relationship between perceptions of social capital and enacted social capital (operationalized as responding to a request to label images), with nearly 80% of instrumental requests sent by research participants going unanswered. Findings from similar study in which Facebook users posted status updates requesting a small favor (i.e., completing a small survey) suggested that Williams' [17] scales may be too broad to capture specific types of resource exchanges; while the full bonding and bridging scales did not correlate with resource provision, subsets of these scales measuring "individual benefit" and "meeting new people" positively correlated with the number of responses to the survey request [14].…”
Section: Introductionmentioning
confidence: 98%
“…In sum, research has established a largely positive relationship between interactions on Facebook and users' perceived access to social resources from their network, although there is debate regarding how resource exchange should be operationalized [19] and how different operationalizations correlate with site behaviors [14,29].…”
Section: Introductionmentioning
confidence: 99%
“…To measure the level of relationship between residents and community leaders, the frequency of communication between these two groups is investigated. As shown in many previous studies [59,60], the frequency of communication can reflect the level of relationship, and it was found that communication impairment significantly caused poor relationships [61]. Respondents were asked to identify how frequently they had conversations with community leaders.…”
Section: Development Of Variables and Measurementmentioning
confidence: 99%