Exploring the role of experience and compatibility in using mobile technologies

Abstract

Advancements in mobile technologies hold the promise to reshape the way professionals work. With the help of these Information and Communication Technologies (ICTs), employees can break free from the bounds of spatial and temporal constraints, being able to use the technology to work anywhere, anytime. However, hardly any research to date has attempted to understand the (voluntary) acceptance process of transitioning from a ''static'' desktop to a mobile environment. Therefore, the primary objective of this paper is to examine antecedents of an adoption decision for mobile (or ubiquitous) devices. Besides arguing that the notion of adoption becomes a different meaning in a mobile environment, we hypothesize that usage of a mobile device is mainly determined by a user's compatibility perceptions between the desktop environment and the target system. In addition, we argue that prior experience plays a major role in determining these compatibility notions.

User requirements of mobile technology: results from a content analysis of user reviews

“…The results of our data analysis, thus, reflected significant variations of the requirements regarding the mobile technology devices and highlight the need to distinguish between different types of mobile technology (see Gebauer and Ginsburg 2008 for additional details). With respect to user experience, our results contrasted a conceptual framework that was developed to explain the adoption of mobile technology and the transition that individual users make from a stationary desktop environment to mobile technology (Schwarz et al 2004). Whereas Schwarz et al (2004) suggested significant impacts of user experience on adoption and transition processes, the results of the current research study showed little variation for different levels of previous user experience.…”

Task-Technology Fit for Mobile Information Systems

“…Khalifa and Cheng (2002) found the role of exposure (e.g., trial, communicating with and observing others) on the intention of adopting mobile commerce to be significant. Schwarz et al (2004) proposed that the compatibility of prior experience with prior expertise would help determine overall compatibility of the technology and perceived ease of use. Despite the current importance of the lack of previous experience with the new technology, we have not included experience as a factor to determine the ideal profile of task-technology fit, based on the assumption that the relevance of (limited) experience will decrease over time when users become more familiar with both mobile devices and applications.…”

Mobilizing Customer Relationship Management — A Journey from Strategy to System Design

“…Furthermore, CRM processes are usually complex and only structured to a certain Proceedings of the 39th Hawaii International Conference on System Sciences -2006 extent. Consequently, they can be considered knowledge-intensive processes ( [12], [43]). Besides developing an integrated view of CRM processes, it is therefore critical to address the management of knowledge flows from and to the customer across all communication channels as well as to enable the use of the knowledge about the customers.…”