“…Rigour was applied as per Lincoln and Guba (1985) through the utilisation of the principles of confirmability, credibility, transferability, and dependability. Data analysis was a collaborative process, and regular reflexive conversations helped to enhance credibility and confirmability (Ahn & Shin, 2023;Maguire et al, 2023). To ensure dependability, an audit trail was maintained, and the steps involved in data collection and analysis are reported transparently (Peart et al, 2023;Roslee & Goh, 2021) to promote transferability, participant characteristics are reported, and illustrative quotations from a range of participants are provided (Goodwin et al, 2022).…”