Exploring the Role of Union Digital Center to Managing Information Services in Rural Development of Bangladesh

Rahman, Mahfuzur; Islam, Mohammad Shariful; Ali, Mohammad

doi:10.36609/bjpa.v28i2.107

Cited by 3 publications

(1 citation statement)

References 15 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…For any financial organization, but notably, those in the banking industry, the satisfaction of the customer is one of the most crucial considerations. Without satisfied customers, the banking industry cannot generate a profit and last for an extended period of time (Rahman et al, 2020) . Thus, CS applied to this study is the customer's attitude expressed in response to any type of service.…”

Section: Customer Satisfaction (Cs)mentioning

confidence: 99%

Nexus between Perceived Service Quality, Electronic Human Resources Management Usage, Extra-Role Performance and Customer Satisfaction

Jesmin,

Islam,

MONIR

2023

SSRN Journal

View full text Add to dashboard Cite

Section: Customer Satisfaction (Cs)mentioning

confidence: 99%

Nexus between Perceived Service Quality, Electronic Human Resources Management Usage, Extra-Role Performance and Customer Satisfaction

Jesmin,

Islam,

MONIR

2023

SSRN Journal

View full text Add to dashboard Cite

Performance evaluation of e-service delivery of union digital centers at the local level using composite indexing method: A study of Batiaghata upazilla in Khulna district

Ovi

Rana

Jodder

et al. 2023

Information Development

View full text Add to dashboard Cite

Bangladesh is a developing country such a huge population, most of whom reside in rural areas. All around the country, Union Digital Centers (UDCs) have been established to offer public and private e-services to all inhabitants. It seems appropriate to do study on assessing the performance of e-service delivery after a number of years have passed since the founding of the UDCs. The study area has been determined to be the Batiaghata union and Jalma union under the Batiaghata Upazilla. This study tried to evaluate the performance of e-service delivery of UDCs and compare the performance of e-services of Jalma union and Batiaghata union of Batiaghata Upazilla. Three major components such as service functionality, availability and, quality and efficiency have been considered in this study. To evaluate the performance of delivery of electronic services of these centers, the Composite Indexing Method was used. The results showed that e-services of both unions are virtually as effective and of moderate quality. There was a striking contrast between the two unions when the availability aspect of e-service delivery was taken into account (about 48.96% in Jalma UDC and 38.70% in Batiaghata UDC). On the other hand, both unions’ scores for service functionality were the lowest amount in practical. Overall, e-service functions of Jalma Union Digital Center were comparatively better than those of Batiaghata Union Digital Center which is 47.03% and 37.5% respectively. The study also suggested that the UDCs of two unions’ current e-service delivery scenario strongly need to future advancement in the provision of creative services based on the requirement for upgradeable technological knowledge in the most satisfactory manners.

show abstract

Role of E-Governance amid the Pandemic in Providing Healthcare, Education, and Social Services (HESS) in Bangladesh

2023

AJSSLS

View full text Add to dashboard Cite

COVID-19 has imposed a severe impact on health, economics, society, trade & commerce, administration, and all aspects of human existence. In this regard, digital governance, i.e., electronic governance (e-governance), is now playing a significant role in tackling the drastic effects of COVID-19 in Bangladesh. E-governance refers to the process of using information and communication technology in the field of delivering public services. The principal aim of this study was to figure out what role e-governance plays in health, education, and social services (HESS) in Bangladesh during the pandemic. This research, in precise, focused on the impact of e-governance on the government's decision-making, emergency health care management, education management, and social welfare in Bangladesh during the COVID-19 pandemic. The study was done using a qualitative method. The findings of the study reveal the significant implications of e-governance in the management of health issues, education issues, and social issues during the pandemic. In particular, the findings of the study demonstrate the contribution of electronic learning, telemedicine, one-stop service centers, and emergency helpline services (999) in terms of addressing the devastating effects of the pandemic in Bangladesh. Moreover, the study incorporated both practical and managerial contributions. As a result, the authors believe that this study's contribution is crucial and practical for determining what the actual effects of e-governance were in Bangladesh during the pandemic.

show abstract

Exploring the Role of Union Digital Center to Managing Information Services in Rural Development of Bangladesh

Cited by 3 publications

References 15 publications

Nexus between Perceived Service Quality, Electronic Human Resources Management Usage, Extra-Role Performance and Customer Satisfaction

Nexus between Perceived Service Quality, Electronic Human Resources Management Usage, Extra-Role Performance and Customer Satisfaction

Performance evaluation of e-service delivery of union digital centers at the local level using composite indexing method: A study of Batiaghata upazilla in Khulna district

Role of E-Governance amid the Pandemic in Providing Healthcare, Education, and Social Services (HESS) in Bangladesh

Contact Info

Product

Resources

About