Exploring the system of digitised retail design—flattening the ontology

Madsen, Signe Mørk; Petermans, Ann

doi:10.1016/j.jretconser.2020.102053

Cited by 22 publications

(14 citation statements)

References 45 publications

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“…As is usual for case studies, one study leads to the next which is also true for the present study. While analysing the interviews of the three embedded units of analysis to understand the concept of “store” anew (Madsen and Petermans, 2020), a difference in proficiency in terminology and how participants expressed themselves when discussing displays led to an interest in the customers' sensemaking perspective and the conception of the present study. The inclusion of retailers and their concepts in the first cohort of the larger case study was based on retail experts and educators pointing towards these retailers as acting upon the challenges presented by the digitalisation of retail and thus adjusting their concepts.…”

Section: Methodicsmentioning

confidence: 99%

“…“human body”, “human talking to you” and “product detail”). At this point, returning to a previous analysis applied to eight interviews from a preceding study, identifying actors and mapping them out in micro-systems (Madsen and Petermans, 2020; Appendix), was relevant and checked against the additional eight interviews in the dataset of the present study. An abductive process of synthesis was performed, merging the micro-systems into one; prioritising, judging and forging connections (Kolko, 2009) and in this case using the structure of Figure 1 to organise the system.…”

Section: Methodicsmentioning

confidence: 99%

“…Much of the literature in marketing, retail and retail design has concerned the digitalisation and future of retail in general (Grewal et al , 2017; Hagberg et al , 2016; Verhoef et al , 2015). For retail design, recommendations for the physical store to emphasise experiential qualities were promoted (Helm et al , 2020), as were changes to the concept of “store” towards “universe” inclusive of both digital and physical spaces (Madsen and Petermans, 2020) and new curricular needs to design for retail in this digitised era have been identified (Quartier et al , 2017). Additionally, the integration of realms was discussed from a retail frontline management perspective (Mende and Noble, 2019) and a plea to disregard dualities like human versus machine and touch versus tech in research was raised (Singh et al , 2019).…”

Section: Theoretical Aspects Of Retail Displaysmentioning

confidence: 99%

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Gaining customer centric understanding of retail displays for future innovations

Madsen

2020

IJRDM

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PurposeThe aim of this research is to provide insights for future display design through understanding the processes of sensemaking of retail displays in digitised retail.Design/methodology/approachThe research applies media elicited interviews and engages thematic analysis to understand agency and advance mental models of retail display. Actor Network Theory (ANT) is engaged to flatten the ontology to traverse digital and physical realms as well as more semiotic sources.FindingsThe article presents a system comprising sensemaking processes of displays in digitised retail and traces the blending traits of physical and digital displays labelling an emerging display terminology applicable across realms.Research limitations/implicationsThe participating retail concepts' limited resources for technological innovations plus the customers all being local and recruited through the physical store represent this study's limitations.Practical implicationsThe developed system reveals a process for abandoning the familiar but obsolete understanding of retail displays to replace it with new insights to support the judgement and decision process for designing innovative future displays with a customer centric logic.Originality/valueThe article is novel in flattening the ontology of retail displays to fit an organisational interface perception of the link between customer and retailer.

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Section: Methodicsmentioning

confidence: 99%

Section: Methodicsmentioning

confidence: 99%

Section: Theoretical Aspects Of Retail Displaysmentioning

confidence: 99%

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Gaining customer centric understanding of retail displays for future innovations

Madsen

2020

IJRDM

Self Cite

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“…Studies show that a firm’s organizational structure is based on teamwork when it comes to knowledge exchange. Because of the volatile situation, the supply chains have been encouraged to work with various collaborators to minimize ambiguity and reduce risk (Li and Jiang 2019 ; Madsen and Petermans 2020 ; Hughes et al 2019 ).…”

Section: Literature Reviewmentioning

confidence: 99%

Exploring factors of the sustainable supply chain in the post-COVID-19 pandemic: SWARA approach

Hayat

Zhu

Ali

et al. 2021

Environ Sci Pollut Res

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The present research aimed to provide a mechanism for enhancing sustainable supply chain survivability (SSCS) during and after the COVID-19 outbreak. Logistical and manufacturing operations have been restricted due to the severe lockdown, which significantly impacts the demand and supply of various items. COVID-19 has a massive effect on a multitude of units of various sectors. This research emphasized the important elements that must be considered to adapt the sustainable supply chain (SSC) practices. As a result, businesses are now attempting to improve the system for SSC. The stepwise weight assessment ratio analysis (SWARA) approach is used in this research to classify dynamic aspects for improving SSC survival in an epidemic condition. The results reveal that the viability of the supply chain network is the essential criteria for managing the relationships of suppliers and buyers and maximizing SSCS during and after COVID-19. This research will help businesses, manufacturers, and other stakeholders to concentrate on the described factors to achieve a brighter environment.

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“…Studies show that a rm's organizational structure is based on teamwork when it comes to knowledge exchange. Because of the volatile situation, the supply chains have been encouraged to work with various collaborators to minimize the ambiguity and reduce risk (Li and Jiang 2019;Madsen and Petermans 2020;Hughes et al 2019).…”

Section: Literature Review 21 Factors For Sustainable Supply Chainsmentioning

confidence: 99%

Exploring Factors of the Sustainable Supply Chain in the Post-COVID-19 Pandemic: SWARA Approach

Hayat

Zhu

Ali³

et al. 2021

Preprint

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The present research aimed to provide a mechanism for enhancing sustainable supply chain survivability during and after the COVID-19 outbreak. The working system for firms and employees has been restricted worldwide due to the COVID-19 pandemic, including working on-sites, different areas, and working hours. Therefore, the system changed into a network economy to reduce unemployment and increase the work opportunities for workers. As a result, businesses are now attempting to improve the system for sustainable supply chains. The Stepwise Weight Assessment Ratio Analysis (SWARA) approach is used in this research to classify dynamic aspects for improving the survival of sustainable supply chains in an epidemic condition. The results reveal that the viability of the supply chain network is the essential criteria for managing the relationships of suppliers and buyers and maximizing sustainable supply chain survivability during and after COVID-19. This research will help businesses, manufacturers, and other stakeholders to concentrate on the described factors to achieve a brighter environment.

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Exploring the system of digitised retail design—flattening the ontology

Cited by 22 publications

References 45 publications

Gaining customer centric understanding of retail displays for future innovations

Gaining customer centric understanding of retail displays for future innovations

Exploring factors of the sustainable supply chain in the post-COVID-19 pandemic: SWARA approach

Exploring Factors of the Sustainable Supply Chain in the Post-COVID-19 Pandemic: SWARA Approach

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