Exploring the wellbeing of ambulance staff using the ‘public value’ perspective: opportunities and challenges for research

Heath, Geoffery; Wankhade, Paresh; Murphy, Peter

doi:10.1080/09540962.2021.1899613

Cited by 8 publications

(1 citation statement)

References 34 publications

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“…It seems likely that police officers are experiencing the cost of surface acting causing emotional dissonance (Grandey & Gabriel, 2015). Without support, communities must accept realities such as more police officers' suicide in the USA than are killed in the line of duty (Heyman, Dill & Douglas, 2018). Unsupported police officers are a public concern if they are suffering the effects of stress and burnout because of the weaponry they carry.…”

Section: Implications Of Policing In Practicementioning

confidence: 99%

Managing emotional labour: the importance of organisational support for managing police officers in England and Italy

Brunetto

Farr‐Wharton

Wankhade

et al. 2022

The International Journal of Human Resource Management

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This paper empirically examines the impact of organisational psychological support on employees' outcomes as an example of the 'Common Good HRM' model on the well-being -performance continuum of police officers, using a Conservation of Resources (COR) theoretical framework.The study uses Structural Equation Modeling to analyse data from 220 Italian police and 228 English police officers to compare the impact of Perceived Organisational Support (POS) on organisational stress, employees' resilience, and engagement. The findings show that low Perceived Organisational Support (POS) leads to high stress, which then comprises employees' resilience and likely demotivates them from being engaged on the job, explaining approximately half of their engagement. Stress and resilience also mediate the relationship between POS and engagement. COR theory explains that when POS is low, employees perceive a resource loss spiral which compromises their wellbeing, and consequently, police officers' engagement is low. The contribution of this paper is that it shows how organisational support is an integral part of managing emotional labour and therefore demonstrates how the 'Common Good HRM' model has the potential to protect emotional labour more effectively.

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Section: Implications Of Policing In Practicementioning

confidence: 99%