Exploring User Experience in the Wild: Facets of the Modern Car

Gkouskos, Dimitrios; Pettersson, Ingrid; Karlsson, MariAnne; Chen, Fang

doi:10.1007/978-3-319-20889-3_42

Cited by 9 publications

(4 citation statements)

References 15 publications

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“…UX is an established concept for using a variety of methods and principles to gain a detailed understanding of how visitors use and experience products. Research has been conducted in a range of sectors such as the automotive industry (Gkouskos et al, 2015;Jung et al, 2015;Pitts et al, 2009;Wellings et al, 2008Wellings et al, , 2010Wellings et al, , 2012; the food industry (Gomez-Corona et al, 2017;Labbe et al, 2015); mobile digital devices and web design (Yu & Kong, 2016); technology (Gamberini et al, 2015); the beauty industry (Huang et al, 2012); and the education sector (Gasparini, 2015;Oliveira et al, 2015;Ovesleova, 2015). The concept has a proven ability to effectively capture complex yet tangible visitor opinions and translate findings into design recommendations to create sophisticated, usable, and pleasurable products.…”

Section: Discussionmentioning

confidence: 99%

Creating Meaningful Museums: A Model for Museum Exhibition User Experience

et al. 2022

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Combining existing knowledge of museum exhibition visitor experience with concepts of User Experience (UX), a model for Museum Exhibition User Experience (MEUX) is presented. The model was developed from research interviews and surveys with UK museum professionals and presents the museum exhibition experience from both museum and visitor perspectives. Its use as an evaluation tool for visitor experience is explored at Oxford University Museum of Natural History (OUMNH). In comparing results with those from staff, a disconnect emerged between museum and visitor preferences on motivations for visiting and what outcomes emerge from visits. The incorporation of the theoretical MEUX model into museum practice enables holistic conceptualization of the visitor experience through the pragmatic and hedonic qualities of an exhibition. With the development of further evaluation tools, this framework and methodology accurately captures institutional and visitor preferences and can evaluate how the development decisions of museums influence and impact the visitor experience.

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Section: Discussionmentioning

confidence: 99%

Creating Meaningful Museums: A Model for Museum Exhibition User Experience

et al. 2022

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“…People spend a noticeable amount of time in their cars, mainly for commuting [27]. While the car is often experienced as a retreat, it can also be a valuable place for social experiences, such as having conversations [22,24]. For example, Laurier and colleagues [41] conducted a comprehensive study of "driving together".…”

Section: The Car As An Application Area For Svasmentioning

confidence: 99%

Kiro

Ringfort-Felner

Laschke

Sadeghian

et al. 2022

Proc. ACM Hum.-Comput. Interact.

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Soon, voice assistants might be able to engage in fully-fledged social conversations with people, rather than merely providing a voice-operated interface to functionality and data. So far, not much is known about designing such "social" voice assistants and the potential social experiences, which could and should emerge in everyday situations. In the present paper, we created a design fiction to explore a sophisticated social voice assistant in the context of the car. Based on models from psychology and psychotherapy, we designed the fictional "virtual passenger" Kiro. We created a website for Kiro (http://www.heykiro.com/), distributed it, and collected responses in various ways (e.g., comments). We further ran a market research-type focus group. In general, we found people to accept Kiro as a conversation partner but not as a replacement for human-human conversations. We suggest designing social voice assistants in a way to enable novel types of socially fulfilling, yet distinct human-machine conversations.

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“…An initial user study was completed as a basis for the development of the concept (see also 18) (see also Gkouskos et al, 2015). In total 16 participants (7 women and 9 men, with a median age of 48 years) were involved in the study in which contextual interviews (cf.…”

Section: System Developmentmentioning

confidence: 99%

System representations formats and their influence on user experience evaluations

Pettersson¹,

Karlsson²,

Gkouskos³

2018

IJCSIS

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Knowledge is lacking on the choice and use of representations in a design process when seeking to investigate user experiences. Two types of representations (a storyboard and an interactive prototype) of the same system were used in a user experience evaluation involving 24 participants to investigate how different representation formats influence participants' responses to interactive systems. Data from a questionnaire and individual interviews were compared. Very few differences in questionnaire responses were found. However, the interactive prototype gave rise to more design proposals as well as more personal reflections on experiences although with a focus on interface design details. The storyboard elicited more responses on the core ideas of the concept, but less grounded in reflections on personal use. The differences are attributed to how each representation managed to convey interactivity and context, resulting in differences in experienced agency. It is therefore suggested that there is a need for further research, but with less focus on the type of system representation and more focus on how the content and affordances of system representations can be designed to elicit rich and personal reflections on user experience in early design phases.

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Exploring User Experience in the Wild: Facets of the Modern Car

Cited by 9 publications

References 15 publications

Creating Meaningful Museums: A Model for Museum Exhibition User Experience

Creating Meaningful Museums: A Model for Museum Exhibition User Experience

Kiro

System representations formats and their influence on user experience evaluations

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