Exploring users' product constructs: how people think about different types of product

Jordan, Patrick W.; Persson, Sara

doi:10.1080/15710880701327862

Cited by 9 publications

(3 citation statements)

References 4 publications

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“…human values [13]) will moderate the importance individuals attach to different qualities of an interactive product [7,1]; while some might prefer playful and stimulating products, others might value simplicity and austerity in products. Second, the type of the product will matter [6]; while a playful interaction might be crucial for the success of a computer game, the same quality might be perceived as inadequate for professional software. Third, even for the same product, the way we use it will differ across situations and this will impact the importance we attach to different qualities [4]; the same mobile phone could be used for exploring the available ring tones or to make an emergency call.…”

Section: Introductionmentioning

confidence: 99%

User experience over time

Karapanos

Hassenzahl

Martens

2008

CHI '08 Extended Abstracts on Human Factors in Computing Systems

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The way we experience and evaluate interactive products develops over time. An exploratory study aimed at understanding how users form evaluative judgments during the first experiences with a product as well as after four weeks of use. Goodness, an evaluative judgment related to the overall satisfaction with the product, was largely formed on the basis of pragmatic aspects (i.e. utility and usability) during the first experiences; after four weeks of use identification (i.e. what the products expresses about its owner) became a dominant aspect of how good a product is. Surprisingly, beauty judgments were largely affected by stimulation (e.g. novelty) during the first experiences. Over time stimulation lost its power to make the product beautiful in the users' eyes.

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Section: Introductionmentioning

confidence: 99%

User experience over time

Karapanos

Hassenzahl

Martens

2008

CHI '08 Extended Abstracts on Human Factors in Computing Systems

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“…On the other side, the questionnaires on Anticipated and Remembered UX allowed us to associate the evaluation on expectations and memories to specific functionality of the product. The importance of such judgement was recognised also by Jordan and Persson [17] who suggested a hierarchical structure of qualities that contribute to positive experience, having the functionality of the product as a baseline. In addition to Jordan and Persson [17], we assumed the importance of UX qualities to vary with several personal and contextual factors including time as a fundamental source of diversity in UX, considered in its many facets Anticipated, Momentary, Episodic and Remembered.…”

mentioning

confidence: 99%

Anticipated, Momentary, Episodic, Remembered: the many facets of User eXperience

Marti

Iacono

2016

Annals of Computer Science and Information Systems

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Abstract-User experience (UX) has been defined in several ways. In general terms, it refers to everything that is individually encountered, perceived, or lived through. The literature on UX reports studies mostly focused on specific interaction events, which may have an impact on the user's emotions and feelings. This paper provides a reflection on how UX evolves over time. We performed a medium term study comparing four types of UX: Anticipated, Momentary, Episodic and Remembered (or Cumulative) experience [1]. Anticipated UX refers to the period of time before first use, and focuses on the expectations a person has on the product, service or system. Momentary UX refers to any perceived change during the interaction in the very moment it occurs. Episodic UX is an appraisal of a specific usage episode extrapolated from a wider interaction event. Remembered UX is the memory the user has after having used the system for a while. The different facets of UX have been analysed in a medium term research spanning over four weeks. The study compared the experience of ten users of a pedometer/fitness app that counts steps and burned calories all day long. The results show that the experience of use changed over time decreasing significantly before, during and after the interaction. The evaluative judgment related to the overall satisfaction with the product, was largely formed on the basis of an initial high expectation on pragmatic aspects (i.e. utility and usability) before and during the first encounters. After four weeks of use, the problems related to usability, reliability of data, and battery drain became a dominant aspect of how good the product was perceived. Hedonic qualities and Attractiveness were negatively impacted as well. The continuous reflection on the use, documented in online diaries, made the problematic aspects prevailing on the overall UX in particular on the evaluation of Episodic and Remembered UX. This prevented any change in behaviour in the participants.

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“…Hence, an emotional requirements management system that is developed with a single modality (e.g., visual impression) may not be able to explain the UX of tactile-dominant products like sports equipment. Furthermore, research has shown that a user's mind construct model varies across product categories so as to affect his or her product evaluation (Jordan & Persson, 2007;Schifferstein, 2009).…”

Section: Research Gapmentioning

confidence: 99%

An investigation into the affective properties of sporting goods based on cycling experience

Kuo¹

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Contemporary customers seek products that meet their emotional needs as well as performing an anticipated function. The existing process of evaluating customers' emotional requirements in a Kansei engineering system (KES), however, cannot fully reflect the user experience (UX), particularly for those products that involve physical interactions. Therefore, the research aim of this thesis is to apply KES for sports equipment design using bicycles as a case study.After conducting a thorough literature review and interviewing regular road cyclists, the thesis proposes a so-called UX-based collection method (UXCM). The UXCM consists of two modules, viz., temporal and multisensory, that represent the key UX characteristics.In addition to the qualitative interviews, an adapted semantic differential scale (SDS) and eye-tracking technique were applied to collect the customer's emotional requirements. The first case study of the visual impression of bicycle images was designed to test the hypothesis that cyclists' demands on cognitive-focused emotions (confidence) and affective-focused emotions (beauty) will change as their levels of involvement increased over time. The second case study investigated the impact of multisensory perceptions on Kansei words (K-words) among high-involvement road cyclists (HRC) and lowinvolvement road cyclists (LRC) using two bicycle saddle designs.

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Exploring users' product constructs: how people think about different types of product

Cited by 9 publications

References 4 publications

User experience over time

User experience over time

Anticipated, Momentary, Episodic, Remembered: the many facets of User eXperience

An investigation into the affective properties of sporting goods based on cycling experience

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