“…The work covered most areas of HCI: user requirements (a method for multi-disciplinary practice - Denley and Long, 2001); design (MUSE a Method for Usability Engineering - Lim and Long, 1994); and evaluation (a planning aid to support evaluation 3 practice - Denley and Long, 1997). Design-oriented substantive knowledge, in the form of user, interactive worksystem and domain models, as well as the methodological knowledge, required for their application to design, were both acquired (Smith, et al, 1997, in the domain of secretarial office administration; Hill and Long, 1996, in the domain of emergency services management; and Timmer and Long, 2002, in the domain of air traffic management -see also Hill, 2010). Later EU research, using both Discipline and Design Problem Conceptions, attempted to acquire formal HCI design principles, as envisaged by Long and Dowell earlierprinciples, which offer a better guarantee in solving design problems, than other forms of knowledge, such as heuristics, guidelines, models and methods.…”