“…By studying product semantics, customers' subjective feelings about a product can be discerned and quantized on a Likert-type scale. Many researchers have used this method to study specific aspects of different product aspects, including styles and colors (Alcantara, Artacho, Gonzalez, & Garcia, 2005;Chuang & Ma, 2001;Houser & Tiller, 2003;Hsu, Chuang, & Chang, 2000;Llinares & Page, 2007;Mondraqon, Company, & Vergara, 2005;Petiot & Yannou, 2004). As a qualitative approach, focus groups are utilized to provide a clear insight on the usefulness of a new product's design (LaChance-Porter, 1993).…”