Extending Design Thinking, Content Strategy, and Artificial Intelligence into Technical Communication and User Experience Design Programs: Further Pedagogical Implications

Tham, Jason; Howard, Tharon; Verhulsdonck, Gustav

doi:10.1177/00472816211072533

Cited by 18 publications

(8 citation statements)

References 86 publications

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“…TPC-UX scholars and practitioners are well positioned to examine their effects on user experiences across the material, affective, and socio-political planes. Similarly, as evidenced by the emergent areas of content strategy, design thinking, and artificial intelligence in TPC-UX (Tham et al 2022;Verhulsdonck et al 2021), TPC-UX is well positioned to engage with emergent technological developments in a robust manner. Given that these technological developments, especially AI, will cut across modalities, TPC-UX is well positioned to offer insight about these emerging areas.…”

Section: Affordance 2: Theoretically Rich Multimodalitymentioning

confidence: 99%

“…The intertwining of digital content and digital technologies alongside the ever-increasing demand to personalize such content for individual users has moved content strategy firmly into the domain of UX. Verhulsdonck et al (2021) argue that the increased focus on content strategy within TPC-UX has three broad ramifications: (1) a shift from the "craftsman model" of content development to a modular, component-based management model; (2) a need for increased data science and quantitative analysis within TPC; and (3) an orientation of user advocacy toward quantitative user metrics and intra-organizational communication (p. 480-482; see Tham et al, 2022). Interestingly, AI and design thinking, which are the other areas discussed by Verhulsdonck et al (2021) and Tham et al (2022), did not occur frequently enough in the keyword categories to register as significant topics in TPC-UX research.…”

Section: Other Salient Keyword Categoriesmentioning

confidence: 99%

“…Verhulsdonck et al (2021) argue that the increased focus on content strategy within TPC-UX has three broad ramifications: (1) a shift from the "craftsman model" of content development to a modular, component-based management model; (2) a need for increased data science and quantitative analysis within TPC; and (3) an orientation of user advocacy toward quantitative user metrics and intra-organizational communication (p. 480-482; see Tham et al, 2022). Interestingly, AI and design thinking, which are the other areas discussed by Verhulsdonck et al (2021) and Tham et al (2022), did not occur frequently enough in the keyword categories to register as significant topics in TPC-UX research. This suggests that content strategy has a greater salience within TPC-UX at present than either design thinking or artificial intelligence.…”

Section: Other Salient Keyword Categoriesmentioning

confidence: 99%

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Toward TPC-UX: UX Topics in TPC Journals 2013–2022

Hunter

2023

Journal of Technical Writing and Communication

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This article offers a content analysis of technical and professional communication articles related to user experience (TPC-UX) published between 2013 and 2022 in six TPC scholarly journals. This analysis reveals that TPC-UX primarily focuses on product and process topics and illustrates the terminological comingling of user experience and usability. Specific TPC-UX topics identified include theory, multimodality, health and medicine, localization, web design, mobile applications, accessibility, and content strategy. These topics suggest that TPC-UX's key affordances are its attunement to networked power dynamics, its theoretically rich treatment of multimodality, and its strategies for navigating contextual complexities.

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Section: Affordance 2: Theoretically Rich Multimodalitymentioning

confidence: 99%

Section: Other Salient Keyword Categoriesmentioning

confidence: 99%

Section: Other Salient Keyword Categoriesmentioning

confidence: 99%

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Toward TPC-UX: UX Topics in TPC Journals 2013–2022

Hunter

2023

Journal of Technical Writing and Communication

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“…These agenda items for technical communication research also point to a need to reorient technical communication education to focus on the articulation and application of deliberate design thinking (Tham et al, 2022) and to develop (and practice developing) heuristic ways of doing ContentOps to reach and engage audiences more effectively.…”

Section: An Educational Agendamentioning

confidence: 99%

Content Operations from Start to Scale: Perspectives from Industry Experts

2024

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This edited collection was conceived in the spring of 2019 as the fourth edition of Technical Writing 101, a book that was originally published in three editions by Scriptorium and written by Alan Pringle and Sarah O'Keefe. Since those initial days of this project, Sarah has remained a key player despite the COVID-19 pandemic and many changes to the book's structure and content. Sarah and many of the current and former staff members at Scriptorium deserve credit for significant work behind this volume. Above all, the contributors who generously wrote chapters for an open-access publication deserve recognition for responding to my pitch of "this book won't make you rich, but it will help explain the concept of Content Operations in industry and academia. " Patrick Bosek was a very important force and moved the project forward. Rahel Bailie is a kind and knowledgeable colleague who became an excellent coauthor and gave me more than one content master class during our many Zoom meetings.

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“…This evolution is critical to better fulfill the user's practical needs, drive technological innovation and advancements, and improve the quality and reputation of technical products. In line with the emerging approaches in technical communication (TC) and user experience (UX) design, such as design thinking, content strategy, and artificial intelligence (AI), integrating design with technical communication can offer businesses a dual advantage (Tham et al, 2022). This integration not only enhances the effectiveness of communication but also provides customers with a seamless product experience, thereby contributing to improved business reputation and elevated levels of user satisfaction.…”

Section: Technical Communication Driven By Chinese Companiesmentioning

confidence: 99%

Technical communication in China : studies on the user experience of technical documentation

Gao

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Conducting global technical communication requires strong language and communication skills, especially in English and other widely spoken languages.According to our findings, 62% of participants employed two or more languages in their daily work. English, French, German, Japanese, Russian, and Spanish are the most used foreign languages. 38% engaged in only one language, either Chinese or English. Geographic locationParticipants' workplaces were distributed in 13 provinces and municipalities (or 20 cities) of China's 34 provincial-level administrative regions. Two thirds of technical communicators lived in three cities: Beijing (26%), Shanghai (25%), and Shenzhen (15%). 90% of participants worked in China's eastern and southern coastal region, which is the most economically developed area in comparison to the country's central, western, and northeast regions. All 20 cities are municipalities, provincial capitals, or other big cities with thriving economies, diverse workforces, and high wages. Professional experience and work practiceWe studied participants' past and present practices of technical communication in the following aspects. Previous professionHalf of the participants (54%) began working in this field soon after graduating from college or graduate school. In other words, technical communicators were half of practitioners' first jobs. Among people who switched to technical communication from another field, we see a strong connection between their prior and current jobs. Engineers and translators ranked second (19%) and third (15%), respectively, as the most likely previous jobs. Other previous jobs include management and marketing specialists, product trainers, editors, consultants, English teachers, etc. It shows that most people's previous professions required dealing with various aspects of enterprise products or services, such as design, management, training, and document translation and editing, making the transition to technical communication easy.

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Extending Design Thinking, Content Strategy, and Artificial Intelligence into Technical Communication and User Experience Design Programs: Further Pedagogical Implications

Cited by 18 publications

References 86 publications

Toward TPC-UX: UX Topics in TPC Journals 2013–2022

Toward TPC-UX: UX Topics in TPC Journals 2013–2022

Content Operations from Start to Scale: Perspectives from Industry Experts

Technical communication in China : studies on the user experience of technical documentation

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