The paper focuses on problems of the safety operation of service robots on glass facades of high-rise buildings exposed to a local additional load during the robot motion and any subsequent service operation (e.g. cleaning, diagnostics, mounting). Owing to afraid of a possible glass cracking and a subsequent destruction, the authors pay attention to an analysis of the strength of façade glass sheets being in contact with the robot holding-down vacuum system as well as with the supporting steel construction. With a view of appraising a state of stress, a computer model was build up respecting the real composition of façade glass, material properties and contact edge conditions. The paper presents achieved results by means of graphic outputs, and in conclusion, it discusses them with aim to supply owners of service robots from a sphere of the building administration a number of details.