“…In addition, due to having a large audience pool that might be turned into a customer base, the SNSs have the center of attraction for many small, medium and even larger firms in order to promote, advertise and even for selling their products online (Hosain et al , 2022). Particularly after 2010, many big and small, local and global firms are increasingly shaping their presence in SM platforms (particularly in Facebook) (Hoque, Joya, Akter, & Mukul, 2020; Karatzias, 2019; Hutter, Hautz, Dennhardt, & Fuller, 2018; Jung, Shim, Jin, & Khang, 2016; Zabeen, Ara, & Sarwar, 2013).…”