Face time with physicians: How do patients assess providers in video-visits?

Ranganathan, C.; Venkata, Pruthivinath Jeripity; Moustakas, Evangelos

doi:10.1016/j.heliyon.2023.e16883

Cited by 2 publications

(3 citation statements)

References 39 publications

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“…The bedside manner, which may be better described as the “webside” manner, of a clinician refers to how the clinician behaves, approaches the patient, and communicates during the visit. Clinicians sometimes seem to lack awareness of how their nonverbal behavior looks on screen, as was also shown by a study that analyzed a large data set of >5000 patients [ 32 ]. Patients prefer increased expression of nonverbal empathy from clinicians when they show signs of distress.…”

Section: Discussionmentioning

confidence: 99%

Outpatient Video Visits During the COVID-19 Pandemic: Cross-Sectional Survey Study of Patients’ Experiences and Characteristics

van den Bosch,

van Dalen,

Meinders

et al. 2024

J Med Internet Res

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Background During the first lockdown of the COVID-19 pandemic, an exponential increase in video consultations replacing in-person outpatient visits was observed in hospitals. Insight into patients’ experiences with this type of consultation is helpful for a broad, sustainable, and patient-centered implementation of video consultation. Objective This study aims to examine patients’ experiences with video consultation during the COVID-19 pandemic and identify discriminative patient and consultation characteristics to determine when video consultation is most feasible. Methods A cross-sectional survey study was conducted. Patients aged ≥18 years and scheduled for a video consultation at the outpatient clinic of a Dutch university medical center from August 2020 to December 2020 for all medical specialties were eligible. Patients’ experiences were explored through a study-specific survey using descriptive quantitative statistics. Open-ended questions were qualitatively analyzed and thematically categorized into appreciated aspects and aspects for improvement. Discriminative patient and consultation characteristics were identified using 3 distinctive survey items. Characteristics of patients who scored and those who did not score all 3 items positively were analyzed using binary logistic regression. Results A total of 1054 patients were included in the analysis. Most patients (964/1054, 91.46%) were satisfied with their video consultation, with a mean overall grade of 8.6 (SD 1.3) of 10. In the qualitative analyses, 70.02% (738/1054) of the patients cited aspects they appreciated and 44.97% (474/1054) mentioned aspects for improvement during their consultation. Patients with better self-rated health reported a positive evaluation significantly more often (P=.001), which also held true for other medical specialties (vs surgical and nonsurgical specialties; P<.001). Conclusions Video consultation was perceived as highly satisfactory by patients during the COVID-19 pandemic, with the best experience reported by healthy participants and those undergoing their first consultation. Appreciated aspects are mainly at the individual professional level, organizational level, and innovation level itself. The aspects that were mentioned for improvement can be changed for the better.

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Section: Discussionmentioning

confidence: 99%

Outpatient Video Visits During the COVID-19 Pandemic: Cross-Sectional Survey Study of Patients’ Experiences and Characteristics

van den Bosch,

van Dalen,

Meinders

et al. 2024

J Med Internet Res

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“…Video consultations enable physicians to visually assess pain symptoms with more effective communication between patients and healthcare providers. This direct communication is very important in pain assessment and management [ 37 ]. Remote Monitoring involves using technology to collect and transmit patient data for healthcare providers outside of traditional clinical settings.…”

Section: Telemedicine Telehealth and Digital Healthmentioning

confidence: 99%

Section: Telemedicine Telehealth and Digital Healthmentioning

confidence: 99%

Innovative Applications of Telemedicine and Other Digital Health Solutions in Pain Management: A Literature Review

El-Tallawy,

Pergolizzi,

Vasiliu-Feltes

et al. 2024

Pain Ther

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Since the COVID-19 pandemic, healthcare systems are facing extraordinary challenges. Our approaches to medicine have changed and created a whole new generation of people who have chronic pain. Various medical services were postponed. The pandemic significantly impacted the bio-psychosocial model of pain and the management of chronic pain. These new challenges affected millions of patients worldwide, with more burden on patients with chronic pain. Telemedicine and digital health rather than traditional office visits have become essential tools for communications, resulting in an unmatched surge in telehealth adoption. This new approach facilitated the remote treatment and follow-up of patients who have difficulty to access the healthcare services, particularly patients with chronic pain and those who were receiving regular controlled medications. An extensive computer search was conducted, during the period (from January 2014 to March 2024), and included literature from PubMed, Scopus, MEDLINE, and Google scholar. According to preset inclusion and exclusion criteria, a total of 38 articles have been included in this review article. This literature review focuses on the innovation of telemedicine and digital health in pain management, especially in the context of the challenges posed by the COVID-19 pandemic. The manuscript provides a comprehensive overview of telemedicine and digital communications, their evolution, and their significance in healthcare. It also emphasizes the benefits, challenges, limitations, and the ethical concerns of telemedicine in pain management after the COVID-19 pandemic. Furthermore, the document explores the different modes of the telecommunications and discusses the future directions of the digital health technology.

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Face time with physicians: How do patients assess providers in video-visits?

Cited by 2 publications

References 39 publications

Outpatient Video Visits During the COVID-19 Pandemic: Cross-Sectional Survey Study of Patients’ Experiences and Characteristics

Outpatient Video Visits During the COVID-19 Pandemic: Cross-Sectional Survey Study of Patients’ Experiences and Characteristics

Innovative Applications of Telemedicine and Other Digital Health Solutions in Pain Management: A Literature Review

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