Faces of all clinically engaged staff: a quality improvement project that enhances the hospitalised patient experience

Brener, Michael I.; Epstein, Jeremy A.; Cho, Jeremy; Yeh, Hsin Chieh; Dudas, Robert A.; Feldman, Leonard

doi:10.1111/ijcp.12872

Cited by 6 publications

(22 citation statements)

References 16 publications

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“…roles was positive in 8 of 10 studies that measured the outcome. 15,22,[25][26][27][28]31,33 The impact of visual tools on patient-provider communication was positive in 4 of 5 studies. 24,28,29,32 The influence of visual tools on patient satisfaction with care was measured in 8 studies; of these, 6 studies reported a positive impact.…”

Section: Resultsmentioning

confidence: 99%

“…Six studies assessed the effect of visual tools on patients' understanding of provider roles. 13,14,22,26,27,33 Four studies reported a positive effect with the use of pictures, 27,33 whiteboards, 22 and patient portals. 26 However, 2 studies reported either no difference or negative impressions.…”

Section: Resultsmentioning

confidence: 99%

“…22,23,27,30,33 One study reported satisfaction as positive with the use of individual pictures. 23 Two studies that used handouts with pictures of all team members reported either a positive 33 or neutral 27 impact on satisfaction. Studies that used whiteboards reported a positive association with satisfaction 22,30 despite differences in content, such as the inclusion of prewritten prompts for writing goals of care and scheduled tests 30 versus the name of the nurse and their education level.…”

Section: Patient Satisfactionmentioning

confidence: 99%

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Do Bedside Visual Tools Improve Patient and Caregiver Satisfaction? A Systematic Review of the Literature

Goyal

Tur

Mann

et al. 2017

Journal of Hospital Medicine

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Patient Satisfactionmentioning

confidence: 99%

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Do Bedside Visual Tools Improve Patient and Caregiver Satisfaction? A Systematic Review of the Literature

Goyal

Tur

Mann

et al. 2017

Journal of Hospital Medicine

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“…As an effort to improve the hospital experience and patient satisfaction, some institutions have used photo "trading cards" to help patients identify their physicians. Studies show that patients frequently have difficulty identifying their hospital care team members and the use of trading cards can improve recognition [1][2][3][4][5][6]. Additionally, a randomized controlled trial by Brener et al found this also improved impressions of teamwork effectiveness [1].…”

Section: Introductionmentioning

confidence: 99%

“…Studies show that patients frequently have difficulty identifying their hospital care team members and the use of trading cards can improve recognition [1][2][3][4][5][6]. Additionally, a randomized controlled trial by Brener et al found this also improved impressions of teamwork effectiveness [1]. Other studies have demonstrated that patients believe their ability to identify their physicians facilitated both trust and satisfaction [5,7,8].…”

Section: Introductionmentioning

confidence: 99%

Physician Trading Cards as a Tool to Improve Resident Joy in Medicine while Improving Patient Satisfaction

Weiss¹

2020

JWellness

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Introduction: To combat resident physician burnout, wellness programming should include approaches that foster joy to work as a physician. Photograph trading cards have been used to improve patient satisfaction but have not been explored as a way to improve physician work satisfaction. We aimed to use trading cards to improve resident physician identification by patients’ families, as well as measure their effect on the hospital experience for patients and residents. Methods: For a one-month period in 2019, trading cards were piloted with the nine residents assigned to the inpatient pediatrics service. Employing five-point Likert scales, surveys were administered to residents and convenience samples of 100 patients’ families before and after card distribution. Results: Compared to families prior, those given trading cards reported increased perceived importance of physician identification and a greater association with care satisfaction. Families’ ability to identify treating physicians increased from 5% to 66% with card distribution (p<0.0001). All 9 residents participated (100% response rate). With the aid of this intervention, all residents either “strongly agreed” or “agreed” that they were better recognized as the physician. One hundred percent of residents “strongly agreed” or “agreed” with the statement “I find joy at work,” compared to 77% prior to intervention. At project completion, 88% either “strongly agreed” or “agreed” trading cards improved work satisfaction. After using trading cards, residents articulated expressions of empowerment to deliver better care, enhancement of physician-patient communication, and improvement of patient experiences. Conclusion: Trading cards can be used as a tool to improve resident physician work satisfaction and joy in medicine, while also improving the hospital experience for patients and families.

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Introducing physician associates to hospital patients: Development and feasibility testing of a patient experience‐based intervention

Taylor

Ogidi

Chauhan

et al. 2020

Health Expectations

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Background Physician associates (PAs) are one of many new mid‐level health practitioner roles being introduced worldwide. They are a recent innovation in English hospitals. Patient confusion with novel mid‐level practitioner titles and roles is well documented, alongside evidence of a positive association between patients’ ability to identify practitioners and patient satisfaction. No prior research developed an intervention to introduce PAs or any other new practitioner role to hospital patients. Objective To develop, with patient and public involvement and engagement (PPIE), an intervention for introducing the PA role to hospital patients, and to test feasibility. Methods Intervention development was underpinned by an experience‐based co‐design approach. Workshop participants generated ideas for introducing PAs, subsequently explored in semi‐structured interviews with hospital patients (n = 13). Interview findings were used by participants in a second workshop to design the intervention. Feasibility of the intervention was assessed in relation to its acceptability and efficacy using semi‐structured interviews with hospital patients (n = 20) and PAs (n = 3). Results The intervention developed was a patient information leaflet. It was considered feasible to use in the hospital setting, helpful to patients in understanding the PA role and acceptable to both patients and PAs. The intervention was also appreciated by patients for providing reassurance of care and support. Conclusions An experience‐based co‐design approach enabled development of an intervention tailored to patients’ experiential preferences. Positive evidence of feasibility and utility is encouraging, supporting future larger‐scale testing. Patient and public contribution PPIE representatives were involved in the study design, intervention development and data interpretation.

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Faces of all clinically engaged staff: a quality improvement project that enhances the hospitalised patient experience

Abstract: The FACES instrument improved patients' recognition of providers' names and roles, as well as patients' perception of inter-provider teamwork. There was a non-significant trend towards improved satisfaction.

Cited by 6 publications

References 16 publications

Do Bedside Visual Tools Improve Patient and Caregiver Satisfaction? A Systematic Review of the Literature

Do Bedside Visual Tools Improve Patient and Caregiver Satisfaction? A Systematic Review of the Literature

Physician Trading Cards as a Tool to Improve Resident Joy in Medicine while Improving Patient Satisfaction

Introducing physician associates to hospital patients: Development and feasibility testing of a patient experience‐based intervention

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