“…SMEs can exploit opportunities and overcome the liability of their small size by collaborating with external partners, such as customers, suppliers and other enterprises (Hanna & Walsh, ; Parida, Westerberg, & Frishammar, ). In this scenario, ICTs enable SMEs to break out of geographic and resource barriers, greatly enhancing long‐distance communication and knowledge sharing, accessing flows of knowledge and big data (O'Connor & Kelly, ). The hallmarks of new ICTs, which include rapid search, access, retrieval and exchange of information, make these technologies suitable for collaboration and knowledge sharing.…”