Facilities Management and Singapore’s Healthcare System

Pheng, Low Sui; Rui, Zhu

doi:10.1007/978-981-10-0956-3_2

Cited by 1 publication

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References 58 publications

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“…Extensive studies have been conducted to assess the quality of healthcare services that are directly delivered through primary processes in hospitals, mostly according to the patients' perceptions [4]. However, it is still an open question how to raise the effectiveness of healthcare service delivery through better hospital facility management work processes [5]. Intending to integrate and align the non-core services that are required to operate and maintain a business to fully support the core healthcare services, the hospital facility management oversees a series of infrastructure processes, ensuring the 24-h operation of the hospital to meet patients' needs, including but not limited to keeping tabs on the inventory and demand of medical equipment and supplies.…”

Section: Introductionmentioning

confidence: 99%

Facilitating Patient-Centric Thinking in Hospital Facility Management: A Case of Pharmaceutical Inventory

et al. 2022

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Conventional hospital facility management (FM) focuses on reasonably allocating various resources to support core healthcare services from the perspectives of the FM department and hospital. However, since patients are the main service targets of hospitals, the patients’ demographic and hospitalization information can be integrated to support the patient-centric facility management, aiming at a higher level of patient satisfaction with respect to the hospital environment and services. Taking the pharmaceutical services in hospital inpatient departments as the case, forecasting the pharmaceutical demands based on the admitted patients’ information contributes to not only better logistics management and cost containment, but also to securing the medical requirements of individual patients. In patient-centric facility management, the pharmacy inventory is regarded as the combination of medical resources that are reserved and allocated to each admitted patient. Two forecasting models are trained to predict the inpatients’ total medical requirement at the beginning of the hospitalization and rectify the patients’ length of stay after early treatment. Specifically, once a patient is admitted to the hospital, certain amounts of medical resources are reserved, according to the inpatient’s gender, age, diagnosis, and their preliminary expected days in the hospital. The allocated inventory is updated after the early treatment by rectifying the inpatient’s estimated length of stay. The proposed procedure is validated using medical data from eighteen hospitals in a Chinese city. This study facilitates the integration of patient-related information with the conventional FM processes and demonstrates the potential improvement in patients’ satisfaction with better hospital logistics and pharmaceutical services.

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Section: Introductionmentioning

confidence: 99%