Facilities Management Service Delivery in Public and Private High Rise Residential Buildings in Nigeria: A case study of Eko Court Complex and Niger Towers

Abstract

Abstract. This study assessed and compared the delivery of Facilities Management (FM) services in public and private high rise residential buildings in Lagos, Nigeria. While some facilities or services may not be available in some public estates, the efficiency of the available ones is inadequate in comparison with the adequacy and efficiency of services provided in private estates. The objectives set for the study include identification of services that are provided in the case studies, service delivery method, and an assessment of the residents' satisfaction of the services. This study adopted questionnaire survey for collection of data. 127 questionnaires were distributed to the residents of the case studies and 93 were returned. Three of which were discarded for incompleteness, thus 90 were analysed. The study found that most but not all of the facilities services expected in high rise buildings are available in the case studies and the services are outsourced under a standard Service Level Agreement. The service delivery in private high rise residential building is better than the public residential high rise buildings as revealed by the study. The study recommends improved standardization of services, customized services and meeting customer's expectation for improved service delivery.

Prioritising Criteria of Maintenance for Green Roof in High-Rise Residentials

“…Furthermore, findings in a study by Zawawi et al (2013) identified that the number 3 ranked non-core facilities which are frequently outsourced or contracted-out by the organisation is landscape services, whereas number one and two were ranked for waste management and security and safety respectively. In the meantime, in Nigeria, most facilities services in high-rise buildings for residential are being outsourced to a standard Service Level Agreement, for instance, sewage treatment, lift management, the swimming pools, and also internet or (Digital Satellite Television) DSTV system as these services require relevant professionals (Olanrele et al, 2013). However, a review by Mohd.Nur & Musa (2017) informed that majority of the shopping centres in Klang Valley prefer to still practice in-house maintenance procurement strategy for most of the non-core activities.…”

The Relevance of Automation in the Facility Management of Selected High-Rise Buildings in Lagos, Nigeria

“…Ref. [6] carried out a comparative study on the delivery of facility management services between publicly and privately owned high-rise residential buildings in Lagos. Residents of the selected high-rise buildings (Eko Court complex and Niger Towers) were sampled.…”

“…Furthermore, it has been shown that in industrialized nations, forecasting, budgeting, and building operations and maintenance are all impacted by facility management automation [4]. Studies on high-rise buildings in Nigeria have centered on construction, maintenance, and the impact on the economy [5][6][7][8]. There has not been extensive research on facility management automation as an option for building owners and facility managers of high-rise buildings in Nigeria to ensure the sustainability of investors' investment in landed properties.…”