Factors affecting cultural intelligence and its impact on job performance

Abstract

Purpose The purpose of this paper is to examine the impact of social intelligence (SQ) and emotional intelligence (EQ) on cultural intelligence (CQ) and to further examine the mediating role played by cross-cultural adjustment (CCA) in the relationship between CQ and job performance. Furthermore, the role played by experience and perceived social support between CQ and CCA has also been assessed. Design/methodology/approach Data were collected from 342 managers working in nationalized banks in J&K (India). Exploratory factor analysis was used for scale purification. Data were validated using confirmatory factor analysis and hypotheses have been tested through structural equation modeling. Findings The study reveals that EQ and SQ significantly affect CQ. In addition, CCA mediates the relationship between CQ and job performance. Finally, perceived social support and experience moderates the relationship between CQ and CCA. The implications and limitations of the study have also been discussed. Research limitations/implications The study is cross-sectional in nature. The study has been carried out in the Indian cultural context, which can be extended to other Asian countries. Practical implications The study enhances the knowledge about CQ as an effective intercultural competency. Organization can use the CQ scale as a selection tool. Originality/value This study empirically examined the relationship between the predictors and the outcomes of CQ. Further, the study examines the moderated mediation effect of the interaction of CQ and experience and CQ and perceived social support through CCA on job performance.

Linking Cultural Intelligence and Adaptive Performance: Do Intercultural Interactions and Host University Support™ Play Important Roles?

“…It can be explained from the findings that strong support from the host university will increase the students' intention to build the interactions with people from a different culture as it brings them closer with the experience of being exposed to the cultural differences. Host university support is crucial in facilitating students with the experience of being exposed to the cultural differences (Anderson et al, 2005) and this finding is in line with the results of a study by Jyoti and Kour (2017) which concluded that social support plays important roles in affecting cultural intelligence.…”

“…One of them, Crowne (2008) found in her study that individuals who stayed in hostels and ate with local residents developed greater CQ than those who stayed in expatriate compounds, where opportunities for contact with locals were significantly lower. Jyoti and Kour (2017) the role played by experience and perceived social support between CQ and CCA has also been assessed. Design/methodology/approach Data were collected from 342 managers working in nationalized banks in J&K (India, found that cross-cultural adjustment mediates the relationships between cultural intelligence and job performance of the sample studied.…”

“…Cultural Intelligence is believed related with performance outcomes such as job performance (Azevedo, 2018;Barakat, Lorenz, Ramsey, & Cretoiu, 2017;Diemer, 2016;Jyoti & Kour, 2017;Nunes, Felix, & Prates, 2017), and Job satisfaction (Barakat et al, 2017;Diemer, 2016), effective intercultural negotiations (Azevedo, 2018), Individual creativity (Yunlu, Clapp-Smith, & Shaffer, 2017).…”

“…With the reported impacts of international education (overseas study) as one of the best ways for individuals to get such an international experience which can develop and improve their cultural intelligence, social support such as host university support is crucial in facilitating students with the experience of being exposed to the cultural differences (Anderson, Lawton, Rexeisen, & Hubbard, 2005). Jyoti and Kour (2017) found that Social support plays an important role in affecting cultural intelligence and then will impact on job performance Conceptual Model.…”

Contextual moderators for leadership potential based on trait activation theory

“…Studies have demonstrated that stronger relationships exist between specific attitudes and specific performance measures than between general attitudes and specific performance measures (see also Cronbach, 1960;Jiang, Lavaysse, & Probst, 2018). In keeping with such findings, research into job performance has employed industry-context-specific measures of adjustment, such as adjustment to cross-cultural work for teams of employees from several cultures (Jyoti & Kour, 2017).…”