2019
DOI: 10.30892/gtg.26307-395
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Factors Affecting Customers' Behavior Towards Tipping Intentions in Jordanian Restaurants

Abstract: Ge eo oJ Jo ou ur rn na al l o of f T To ou ur ri is sm m a an nd d G Ge eo os si it te es s Year X XI II I, vol. 26, no. 3

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Cited by 4 publications
(5 citation statements)
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“…All the respondents indicated that they have tipped as a way to appreciate good service rendered by the hotel employees. Below is an extract of what one of the respondents had to say: "At one point I tipped at a restaurant because the waiter was friendly, attentive and knowledgeable"The above response supports the findings of Shatnawi, et al, (2019) who observed that in Jordan restaurants food quality and service quality are the most important reasons creating tipping intentions.The quality of service is more important regardless of how much the guest is spending.…”
Section: Appreciating Good Servicesupporting
confidence: 65%
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“…All the respondents indicated that they have tipped as a way to appreciate good service rendered by the hotel employees. Below is an extract of what one of the respondents had to say: "At one point I tipped at a restaurant because the waiter was friendly, attentive and knowledgeable"The above response supports the findings of Shatnawi, et al, (2019) who observed that in Jordan restaurants food quality and service quality are the most important reasons creating tipping intentions.The quality of service is more important regardless of how much the guest is spending.…”
Section: Appreciating Good Servicesupporting
confidence: 65%
“…Kazembe & Mapingure, (2014) defined tipping as an incentive that motivates servers to put an extra effort at providing a good service in the restaurant. It is a voluntary deliberate behavior and social standard aimed to ensure better forthcoming service (Jahan, 2018;Shatnawi, et al, 2019;Lynn, 2016). Common amongst these definitions is the element of voluntary giving as well as an attachment of the gift to a service, either rendered or anticipated in the future.…”
Section: Introductionmentioning
confidence: 99%
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“…Jordan is a stable country and a preferred destination (Shatnawi et al, 2019). Human resources play an important role in the success of the hospitality sector (Al-Makhadmeh et al, 2022); however, the hospitality industry in Jordan continues to have a quite low female presence in various tourism activities; the percentage of female workers in the sector is still around 12%, despite efforts by state institutions and NGOs aiming to increase women's involvement in the labor market.…”
Section: Introductionmentioning
confidence: 99%
“…A tip is defined as a voluntary gift of money given in appreciation for services received by the person giving the tip (Brown and Rolle, 1991). Tipping is a phenomenon that influences the daily lives of thousands professionals of food service market (Shih et al, 2016), considered to be one of the major sectors in the tourism business (Shatnawi et al, 2019).…”
Section: Introductionmentioning
confidence: 99%