Factors affecting early career registered nurses' views of building good relationships with patients: A qualitative empirical research study

Abstract

AimTo clarify the factors affecting early career registered nurses' (ECRNs') views on building good nurse–patient relationships.DesignAn exploratory qualitative research design was implemented using detailed individual semi‐structured interviews.MethodsInterview data were analysed using a thematic approach based on the systematic text condensation analysis proposed by Malterud.Data SourcesEleven consenting nurses working in four hospitals.ResultsSix characteristics were identified that influenced ECRNs' perceptions of building good nurse–patient relationships: finding clues through reflection, observing patients' reactions, clarifying their role as a nurse, doing their best for the patients, treating each patient as an irreplaceable individual and receiving support.ConclusionsWe discovered that the factors affecting ECRNs' views could be divided into two categories: factors that contribute to ECRNs' views on developing positive relationships with patients, and factors that influence ECRNs' relationships with patients but do not directly lead to positive relationships. It is critical for ECRNs to reflect on their experiences of poor relationship‐building and observe patients' reactions. ECRNs seldom recognize that they have developed good relationships with their patients. It is critical to consider organizational environment and support as variables in developing a nurse–patient relationship so that the responsibility does not fall solely on ECRNs.ImplicationsThe results of this study provide clues to help ECRNs overcome difficulties in building relationships with patients. Furthermore, they can be used to develop educational programme for ECRNs. Future studies should use these findings to provide support to ECRNs and help them build relationships with patients.