Factors affecting effectiveness of knowledge management: A case of Bosnia and Herzegovina trade enterprises

Abstract

The paper presents a conceptual model of factors affecting knowledge management effectiveness and determines whether knowledge management exerts a positive impact on business performance in trade enterprises of Bosnia and Herzegovina. Research data have been collected through a survey. The research sample was composed of 317 Bosnian companies that employ from 10 to 600 employees. Collected data were analysed by use of factor analysis and structural equation modelling. This is the first research carried out to prove influence of some organisational factors on knowledge management effectiveness in developing country such as Bosnia and Herzegovina by use of structural equation modelling. The research results suggest that organisational culture mediates the impact of human capital, information technology, organisational structure, and leadership on knowledge management effectiveness and confirm the hypothesis that the latter influences financial and nonfinancial indicators of business performance. The findings carry theoretical implications for knowledge management literature as they extend the scope of research on knowledge management from examining a set of independent organizational factors to examining a system‐wide mechanism that connects organisational elements and knowledge management effectiveness. The results of this study also provide a practical reference for the business when the latter considers investment into knowledge management system development, thus increasing their chance for success especially within developing countries.

Successfully sharing knowledge: Empirical evidence on the influence of managerial factors

“…The culture shapes the sense‐making process of each employee and stimulates the level of knowledge‐sharing activities (Chang et al, 2017), the lessening of communication barriers (van Dijk et al, 2016), and the promotion of teamwork (Ismail Al‐Alawi et al, 2007). Together these create a positive knowledge‐sharing culture that is the antecedent to an effective KM system (Biloslavo et al, 2018).…”

Retorno Do Investimento Na Gestão Do Conhecimento Com Foco No Capital Humano

“…Vale ressaltar que a eficácia na GC influencia o desempenho dos negócios da empresa, tanto nos indicadores financeiros, como não financeiros (Biloslavo et al, 2018). O investimento em tecnologia da informação, investimento em treinamento de pessoal, investimento em gestão do conhecimento e aprimoramento das práticas administrativas das empresas, podem apresentar uma influência significativa e positiva na lucratividade das empresas (Arevalo-Avecillas et al, 2018).…”