2023
DOI: 10.11591/ijere.v12i1.23539
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Factors affecting learner’s satisfaction towards online learning during COVID-19 pandemic: A case study of Vietnam

Abstract: <span lang="EN-US">Online learning is being considered a new model of knowledge exchange in modern education. In parallel with the incredible impacts of the global pandemic, this is considered an opportunity to promote the development of online learning globally. Therefore, this study proposed a research framework including four factors affecting learner satisfaction towards online learning during the COVID-19 pandemic at a university, which are system quality, service quality, transformational leadershi… Show more

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Cited by 4 publications
(3 citation statements)
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“…Therefore, online learning with face-to-face learning must complement each other with their respective advantages. Students may find online learning to be satisfying for a variety of reasons, including the effectiveness of a strong online learning system, transformational leadership, and high student self-efficiency [63].…”
Section: Discussionmentioning
confidence: 99%
“…Therefore, online learning with face-to-face learning must complement each other with their respective advantages. Students may find online learning to be satisfying for a variety of reasons, including the effectiveness of a strong online learning system, transformational leadership, and high student self-efficiency [63].…”
Section: Discussionmentioning
confidence: 99%
“…Learning with a method that doesn't normal and new is something challenging for teachers and challenges must answer with the right teaching strategy to ensure students' teaching-learning process amid the pandemic situation [19]. Fast change happens in the teaching process in the classroom and becomes virtual from their home [20], as well as the emerge of technology used by the teacher worldwide [21]- [23].…”
Section: Introductionmentioning
confidence: 99%
“…online for students. [ (Le et al, 2023)] Previously there have been many misconceptions regarding online learning system specially with regards to their effectiveness and usefulness in comparison to traditional learning system. But in many developed as well as developing countries, with rapid advancement in technology and internet facilities, online learning has created many new opportunities and facilities in the lives of people.…”
Section: Introductionmentioning
confidence: 99%