Factors Affecting Provision of Quality Service in the Public Health Sector: A Case of Nyahururu District Hospital, Kenya

Musyoka, Shedrack Thyaka; Ochieng, Isaac; Nzioki, Paul Muoki

doi:10.18535/ijmei/v2i9.09

Cited by 3 publications

(3 citation statements)

References 23 publications

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“…A previously validated questionnaire was adapted for use in the study. 16 The questionnaire was intended to assess the factors affecting the provision of quality health care services in the public health sector in Kenya. For reliability, the test–retest method was used with Cronbach’s alpha of 0.83, suggesting that the study questionnaire tool was reliable and consistent.…”

Section: Methodsmentioning

confidence: 99%

The perceptions of professional nurses regarding factors affecting the provision of quality health care services at selected rural public clinics in the Capricorn district, Limpopo Province

Matlala

Malema

Bopape

et al. 2021

African Journal of Primary Health Care & Family Medicine

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Background: Despite many initiatives made by the National Department of Health through the Minister of Health, the provision of quality health care services remains a serious challenge in South Africa, especially in public rural clinics.Aim: The study aims to determine the perceptions of professional nurses on the factors affecting the provision of quality health care services at selected public primary health care clinics in rural areas of the Capricorn District, Limpopo Province.Setting: The study was conducted at selected public primary health care clinics in rural areas of the Capricorn District, Limpopo Province.Methods: This study utilised a quantitative method, descriptive and a cross-sectional study conducted for three months at the selected public primary health care clinics. A structured self-administered questionnaire was used to collect data from 155 professional nurses who met the selection criteria. Data were analysed using Statistical Package for Social Sciences programme version 26.0.Results: The results of 155 professional nurses were only 116 (74%) and reported that the use of modern technology such as electronic blood pressure, sonar machines and pulse reading computers improves the quality of health care services. Also 129 (84%), 124 (77%) and 118 (76%) reported that they were overwhelmed by the workload, the staff attitude and cleanliness of the clinic, respectively, which all affect the quality of health care services rendered. Moreover, only about 29 (19%) were satisfied with the salary they earned.Conclusion: Despite the effort and interventions put in place by the Department of Health with regard to the Ideal Clinic Realisation and Maintenance in response to the current deficiencies in the quality of primary health care services and to lay a strong foundation for the implementation of National Health Insurance. The quality of health care services is still hindered by several factors such as an overwhelming workload, the attitude of the staff and cleanliness in the work environment, poor infrastructure and the professional nurses perceive the environment as lacking equipment.

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Section: Methodsmentioning

confidence: 99%

The perceptions of professional nurses regarding factors affecting the provision of quality health care services at selected rural public clinics in the Capricorn district, Limpopo Province

Matlala

Malema

Bopape

et al. 2021

African Journal of Primary Health Care & Family Medicine

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show abstract

“…The study found that low employee’s capacity, inadequate technology adoption in provision of health service, ineffective communication channels and insufficient financial resources resulted to decrease in the provision of health service quality. Further, Musyoka1 et al (2016) investigated factors affecting service quality of public health sector in Kenya. The study found that insufficient funds lead to purchasing of low-quality drugs and medical equipment, low staff payment and employee training as well as capacity affected service quality of health practitioners.…”

Section: Review Of Past Studiesmentioning

confidence: 99%

“…A growing number of studies have examined factors influencing service quality in other industries, such as healthcare (Mosadeghrad, 2014; Musyoka1 et al , 2016), banking (Githiri, 2015), and hotels (Presbury et al , 2005) among others. Further, the few available studies on factors influencing service quality of property managers were not empirical (Edington, 1997) while other studies focused on factors affecting agency service quality (Araloyin and Ojo, 2011) and determinants of real estate agent services repurchase intention (Le and Supphellen, 2017).…”

Section: Introductionmentioning

confidence: 99%

Factors influencing service quality

Ojekalu

Ojo

Oladokun

et al. 2019

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Purpose The purpose of this paper is to examine factors influencing service quality of the property managers to the occupiers of shopping complexes in Ibadan, Nigeria. This was with a view to providing information that could enhance property management practice. Design/methodology/approach Primary data were used for the study. The study area was stratified into five axes using major roads where shopping complexes were highly concentrated. Systematic sampling technique was used to select 139 out of 276 shopping complexes in the study area. The data obtained were analyzed using mean ranking and principal component analysis. Findings The study found that ineffective employee’s compensation, high employee turnover, lack of continuous improvement culture, inadequate use of employee empowerment, inadequate staff, lack of teamwork, inability to see tenants as customer, lack of motivation, education and training of the property managers and poor planning among others were the most significant factors influencing service quality of the property managers using mean ranking. The study further found that professional and empowerment factor, teamwork and motivation factor, customer related factor, work volume and operation factor, skills and job satisfaction factor, top-management commitment factor, experience and communication factor as well as financial factor were the factors influencing service quality of the property managers using principal component analysis. Practical implications This study will aid the property managers of shopping complexes in identifying areas which needed to be improved upon in order to provide quality service to occupiers thereby enhancing tenant retention and loyalty. Originality/value Previous studies on factors influencing service quality have been focusing on hospitality, healthcare, real estate agency and library industries. This study is one of the very few studies that examined factors influencing service quality of property managers of shopping complex. Also, the paper underlines the need for property managers of shopping complexes to give required attention to factors influencing service quality for enhanced property management practice.

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Patients’ perceptions of quality health services delivery in Tanzania: Engendering gaps for policy action

Tandika

2023

J Healthc Adm

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Background: Patients’ perceptions drive healthcare quality globally. Therefore, understanding their views on professionalism and satisfaction is crucial. A patient-centric approach is essential, offering insights into meeting their needs and expectations. Objective: This study aimed to determine patients’ perception of the quality of health service provision in Tanzanian zonal referral hospitals. Methods: The study employed a cross-sectional design in four zonal referral hospitals in Tanzania. Data were collected using a questionnaire survey from 376 participants conveniently selected from May to June 2023. Data were analyzed using IBM SPSS version 26 for descriptive analysis and one-way ANOVA. Results: The proficiency of care and health workers’ ability to instill trust and confidence in patients and their ability and willingness to provide services accurately and reliably influenced patients’ perceptions. Furthermore, personalized attention, workers’ appearance, physical facilities, and other working materials increased patients’ ratings of the health service delivery. Conclusion: The proficiency of care, promptness, and accuracy of service delivery are essential components in health service provision that can influence patients’ ratings. Therefore, policymakers, government, and other stakeholders should train health workers continuously to improve their competencies while ensuring the entire health system is effectively monitored.

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Factors Affecting Provision of Quality Service in the Public Health Sector: A Case of Nyahururu District Hospital, Kenya

Cited by 3 publications

References 23 publications

The perceptions of professional nurses regarding factors affecting the provision of quality health care services at selected rural public clinics in the Capricorn district, Limpopo Province

The perceptions of professional nurses regarding factors affecting the provision of quality health care services at selected rural public clinics in the Capricorn district, Limpopo Province

Factors influencing service quality

Patients’ perceptions of quality health services delivery in Tanzania: Engendering gaps for policy action

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