Factors Affecting Reuse Intention on Mobile Shopping Application

Abstract

Mobile apps have become a game changer in retail business. Consumers can shop anything through their smartphones anytime and anywhere. In Indonesia, various of online marketplaces such Tokopedia, Lazada, and Shopee have emerged giving customers many options to shop and they tend to switch channel easily to another shopping apps. This study tested a conceptual model describing the relationships among Technology Acceptance Model (TAM), flow, attitude towards mobile shopping apps and intention to reuse mobile shopping apps. The sample of this research is consumers who have experienced online shopping using mobile shopping apps. The data were collected from 181 respondents via online questionnaire survey. Structural Equation Modeling (SEM) was used for data analysis using AMOS version 22. The results show that perceived usefulness is significantly has a positive impact to flow while perceived ease of use is not significantly related to flow. Flow is positively related to attitude. In addition, the results indicated that attitude is one of the main predictors of consumers reuse intention towards mobile shopping apps and has a greater impact than the direct relation of perceived usefulness to reuse intention. This study extends the research scope of mobile shopping behavior and provided implications for mobile app retailing.

Predicting Continuance Intention and Use of Mobile Shopping Apps With PLS-Sem and Necessary Condition Analysis in Tandem

“…In short, mobile shopping continuance intention implies that a consumer's future behaviour is determined by his post-purchase consumption experience. Meanwhile, continuance use is the result of continuance intention, which corresponds to the extent to which a consumer uses the underlying information system capability (Afira &Yuliati, 2019;Tamilmani et al, 2020). It is vital to highlight that continuance use also refers to the behaviour of expanding and continuing to engage in an app after its initial adoption (Zhou et al, 2019).…”

“…It is vital to highlight that continuance use also refers to the behaviour of expanding and continuing to engage in an app after its initial adoption (Zhou et al, 2019). As such, continuance use involves the usage of a mobile shopping app to repeat purchases of goods and services (Afira & Yuliati, 2019). Therefore, securing continuance intention is critical to guarantee continuance use which would maintain and/or increase business profitability, competitive advantage, and business sustainability (Thi et al, 2022).…”

Enhancing Customer Retention: When Improving Customer Satisfaction and Delight Matters in the Authorised Automotive After-Sales Service Sector

“…In short, mobile shopping continuance intention implies that a consumer's future behaviour is determined by his post-purchase consumption experience. Meanwhile, continuance use is the result of continuance intention, which corresponds to the extent to which a consumer uses the underlying information system capability (Afira &Yuliati, 2019;Tamilmani et al, 2020). It is vital to highlight that continuance use also refers to the behaviour of expanding and continuing to engage in an app after its initial adoption (Zhou et al, 2019).…”

“…It is vital to highlight that continuance use also refers to the behaviour of expanding and continuing to engage in an app after its initial adoption (Zhou et al, 2019). As such, continuance use involves the usage of a mobile shopping app to repeat purchases of goods and services (Afira & Yuliati, 2019). Therefore, securing continuance intention is critical to guarantee continuance use which would maintain and/or increase business profitability, competitive advantage, and business sustainability (Thi et al, 2022).…”