Factors Affecting Sustainable Intention to Use Mobile Banking Services

Abstract

This study aims to (a) identify perception factors that affect current mobile banking (M-banking) consumers’ continuous use of the technology, (b) explain the self-service technology (STT) dimensions that affect customers’ behavioral intention, and (c) be able to offer recommendations to the banking industry or other organizations related to M-banking in terms of developing M-banking services in the future. Analyzed data were collected from 688 existing Thai M-banking users through online questionnaires. This study used the SPSS and AMOS statistical programs to analyze the data by applying structural equation modeling based on SSTs’ service qualities and the technology acceptance model (TAM). From the results, this analysis shows positive and significant relationships among SSTs’ service qualities, perception, and sustainable intention to use M-banking services. This study provides vital knowledge related to essential characteristics of M-banking as an STT that could assist banking institutions and application providers in enhancing their M-banking products. Moreover, this study adds to the knowledge area of SSTs’ service qualities in financial mobile application dimensions.

School Teachers’ Behavior in Remote Learning During Covid-19 Pandemic: Indonesia Perspective

“…Thus, this study is successful in providing evidence that job relevance can influence perceived usefulness. Kieras and Polson (1985) and Polson (1987) stated, new technology users, have different knowledge about their work situation, which they can use to determine the tasks performed with the adopted system (Lee, Kozar, & Larsen, 2003;Naruetharadhol et al, 2021). Furthermore, Roberson (1989) also stated that individuals have a well-defined knowledge structure regarding the purpose of their work in the organization (see: Lee, Kozar, & Larsen (2003); Albayrak et al (2021)).…”

“…Beach andMitchell (1996, 1998) stated that the assessment of job relevance is related to the compatibility test (see: Ketikidis et al (2012); Liang & Elliot (2021)). When the system is judged to be irrelevant to the job, the system will be eliminated from the choices made for further consideration (Tao et al, 2020;Naruetharadhol et al, 2021).…”

Customer Satisfaction and Intention to Use Mobile Financial Services: A Systematic Literature Review

“…The International Journal of Bank Marketing placed first with four (04) articles, International Journal of Information Management, Journal of Business Research, and South Asian Journal of Marketing with two (02) articles each, and the rest 48 journals with a single article each. (Alkhazaleh & Haddad, 2021;Boujaddaine & Taqi, 2021;Geebren et al, 2021;Hidayat-ur-Rehman et al, 2021;Himel et al, 2021;Jahan & Shahria, 2021;Lan & Giang, 2021;Metlo et al, 2021;Naruetharadhol et al, 2021;Rabaa'i & AlMaati, 2021;Soekarno et al, 2021) 2020 16 (Adjei et al, 2020;Akhter et al, 2020;Alonso-Dos-Santos et al, 2020;Asnakew, 2020;De Leon et al, 2020;Hassan & Wood, 2020;Khan & Chaipoopirutana, 2020;Le et al, 2020;H. Lee et al, 2020;Omigie et al, 2020;Ryu & Ko, 2020;Saadilah et al, 2020;Samsudeen et al, 2020;Singh & Srivastava, 2020;Tun, 2020aTun, , 2020b 2019 9 (Alwi et al, 2019;Baabdullah et al, 2019;Bhuvana & Vasantha, 2019;De Leon, 2019;Foroughi et al, 2019;Lim et al, Kim et al, 2019;Poromatikul et al, 2019;Sharma, 2019…”

Exploring Design and Security Perception on Digital Payment Adoption Among the Z Generation in Indonesia

“…Design in this study is defined as the technical and functional design of a digital payment application in line with the ability of the Z generation to use and utilize it, including an adequate and logical display and design such as tasks without unnecessary repetition, simplified operations, task clarity and adaptability to Z generation need and wants, clear information to proceed through the complete process of digital Payment and allowing consumers to have control of their choices (Lai, 2016). This design is an important factor in the perception of interface design features of digital payment applications, therefore application providers must pay attention to the creation of application plans that are by the Z generation (Naruetharadhol et al, 2021).…”

“…Digital payment adoption is influenced by consumers' intention to use about the benefits of using digital payment applications which are influenced by Perceived ease of use and perceived usefulness (Bailey et al, 2017) which describes a measure of the strength of the intention of Z generation to act in a certain way in using digital payment applications (Naruetharadhol et al, 2021), repeated use will form a habit, this habit will strengthen the intention of the Z generation in using digital payment applications, this habit can also increase the usability and ease of use which in turn will strengthen the intention to use and as a fun source of motivation because of the layout design and visually appealing application colors that add value to the Z generation (Farzin et al, 2021). This research was conducted to identify the factors that influence in determining consumer intentions adopting the use of digital payment applications.…”