Factors affecting the diffusion of mobile social network services in an aging society: value of informative, hedonic and ubiquitous services

Bae, Hyeyoon; Jo, Sang Hyun; Jung, Hyun Joo; Lee, Euehun

doi:10.1108/jsm-05-2020-0174

Cited by 6 publications

(14 citation statements)

References 120 publications

(156 reference statements)

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“…The popularity of mobile devices facilitates the proliferation of various types of mobile applications (hereafter, apps) that satisfy mobile consumers’ needs (Lee, 2018). The development of mobile app services has become an important part of service marketing (Bae et al , 2021; Fang, 2017a; Kristensson, 2019; Newman et al , 2018; Shieh et al , 2019). Consumers’ decisions of mobile app adoption would affect the development of mobile services (Bae et al , 2021; Fang, 2017a; Lee, 2018).…”

Section: Introductionmentioning

confidence: 99%

“…The development of mobile app services has become an important part of service marketing (Bae et al , 2021; Fang, 2017a; Kristensson, 2019; Newman et al , 2018; Shieh et al , 2019). Consumers’ decisions of mobile app adoption would affect the development of mobile services (Bae et al , 2021; Fang, 2017a; Lee, 2018). Therefore, it is important for service marketers to understand how consumers make decisions about app adoption.…”

Section: Introductionmentioning

confidence: 99%

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Exploring the fit between mobile application service and application privacy

Hsieh

2021

JSM

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Purpose With the popularity of mobile applications and increasing consumer awareness of application privacy, this paper aims to introduce a new construct of service-privacy fit (i.e. the perceived degree of match between the service of a mobile application and a privacy permission request) to predict consumers’ mobile application adoption. Design/methodology/approach Four experiments were carried out to test the hypothesized relationships. The first study investigated the direct impact of service-privacy fit on application adoption and the mediators of benefit expectancy and privacy concerns. The second, third and fourth studies further applied the moderated mediation model to analyze the moderating roles of benefit message type, regulatory focus type and privacy assurance. Findings The results show that service-privacy fit influences application adoption not only directly but also indirectly via the mediators of benefit expectancy and privacy concerns. Furthermore, the findings confirm the moderators of benefit message type, regulatory focus type and privacy assurance. Originality/value Drawn from the perspectives of task-technology fit and information boundary theory, this paper introduces a new construct of service-privacy fit as a determinant of application adoption. Grounded in privacy calculus theory, it further explains this relationship through mediating effects of benefit expectancy and privacy concerns. Furthermore, this paper proposes that benefit messages and privacy assurance are effective coping strategies to increase the benefit expectancy and reduce the privacy concerns of applications. Based on the perspective of regulatory fit theory, this study further shows that the effects of coping strategies rely on personal traits. The findings enrich the existing knowledge of mobile application adoption and application privacy, suggesting that practitioners should consider mobile consumers’ perception of service-privacy fit when developing applications.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Exploring the fit between mobile application service and application privacy

Hsieh

2021

JSM

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“…First, the study used capitalization support as a novel approach to theorizing and empirically investigating social support in the TSR and TSSR literature. The predominant approach to examining social support is focused on perceived social support (Bae et al , 2021; Chou et al , 2021; Yao, et al , 2015; Rosenbaum, et al , 2009), which is provided to mitigate or buffer against negative experiences. This study theorized social support from an under-investigated perspective in the service domain, that of capitalization support (Peters, et al , 2018), which is an alternative (not competing) approach to those undertaken previously in the service literature.…”

Section: Discussionmentioning

confidence: 99%

“…Second, in the social support literature, studies have often focused on well-being or performance (Bae et al , 2021; Chou et al , 2021; Parkinson et al , 2017; Yao et al , 2015), but rarely on both. Our study theorized that support services should be designed with an initial focus on well-being, consistent with the aims of TSR and TSSR, with a subsequent focus on performance.…”

Section: Discussionmentioning

confidence: 99%

“…Perceived support can be characterized as individuals' interactions with each other while participating in a service and is typically created and used to protect people from negative events or experiences (e.g., trauma, stress, depression) (Shorey and Lakey, 2011), and is the predominant theoretical perspective within the services marketing literature (Bae et al, 2021;Chou, et al 2021;Yao, et al 2015, Rosenbaum, et al 2009. Research supports the view that consumers use perceived (i.e., intangible interactions with others) social support within a service to help diminish the impact of negative events or experiences and improve well-being.…”

Section: Social Support -A Buffer To Negative Events or An Enhancer O...mentioning

confidence: 99%

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The impact of “capitalization” social support services on student-athlete well-being

Fleischman

Sotiriadou

Mulcahy

et al. 2021

JSM

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Purpose This paper aims to investigate capitalization support, an alternative perspective for theorizing social support in-service settings. In the service setting of the student-athlete experience, the relationships between capitalization support service dimensions (i.e. the academic, athletic, self-development and place dimensions), well-being and sports performance are examined through a transformative sport service research (TSSR) lens, a newly introduced form of transformative service research (TSR). Design/methodology/approach Data from an online survey of Australian student-athletes (n = 867) is examined using partial least squares structural equation modeling. Findings The results support the theorized service dimensions of capitalization support, indicating their validity and relevance to the student-athlete experience. Further, the results demonstrate that all capitalization support dimensions except athletic support (i.e. academic support, place support and self-development support), have a direct effect on well-being and an indirect effect on sports performance. Originality/value This research is unique for several reasons. First, it introduces a new perspective, capitalization support, to theorizing about social support in services. Second, it is one of the first studies in both TSR and TSSR to empirically test and demonstrate a relationship between support services, well-being and performance in a single study. Insight into how to design services to optimize well-being in relation to other service objectives like performance thus emerges.

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What Determines MOOC Success? Validation of MOOC Satisfaction Continuance Model

Shah

Khanna²

2022

Vision: The Journal of Business Perspective

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Advancements in the field of educational technology have made Massive Open Online Courses (MOOCs) ubiquitous. MOOCs are accessible from anywhere, anytime and without any entry–exit criteria. The initial acceptance of MOOCs has been studied in the extant research, but limited studies have delved into understanding the factors impacting post-adoption usage behaviour. The aim of this research is to investigate the factors influencing MOOCs’ satisfaction and continuance intention using an integrated model derived from the Information System Success and Expectancy Confirmation Model. The study has proposed MOOC Satisfaction Continuance Model using existing scales and empirically tested it with a cross-sectional research design. Structured questionnaire was employed for collecting primary data from 513 respondents using a convenience sample. A partial least square structural equation modelling technique was employed using SMART PLS for testing the hypothesized relationships of the model. The study’s findings demonstrate that perceived usefulness, hedonic motivation, information quality and system quality positively impact the satisfaction of MOOCs. Moreover, perceived usefulness, hedonic motivation and satisfaction significantly influence the continued use intention. The study’s findings will be beneficial to MOOC platform providers, universities and facilitators in understanding and designing effective learning systems.

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Factors affecting the diffusion of mobile social network services in an aging society: value of informative, hedonic and ubiquitous services

Cited by 6 publications

References 120 publications

Exploring the fit between mobile application service and application privacy

Exploring the fit between mobile application service and application privacy

The impact of “capitalization” social support services on student-athlete well-being

What Determines MOOC Success? Validation of MOOC Satisfaction Continuance Model

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