Factors Affecting User Acceptance of ERP Systems in SMEs

Abstract

This study aimed to examine the factors affecting the adoption of ERP in Pakistan's small and medium enterprises (SME) sector. With a sample size of 251 individuals, a quantitative methodology was used. A survey method approach is employed to gather data from a diverse sample with experience as a small enterprise targeted explicitly in Pakistan. Through statistical analysis, the study explored the relationship between these independent variables and the impact of ERP in small organisational settings. It investigates how attitudes towards ERP influence its adoption and utilisation, how the perceived effort required affects ERP implementation, how performance expectations influence organisational outcomes, and how facilitating conditions contribute to successful ERP integration. The findings provide insights into the significant role of performance and facilitating conditions in shaping the impact of ERP in organisational settings.