“…There are multiple barriers to people engaging in a healthcare service, which includes physiotherapy following ACL injury/ surgery (Carrillo et al, 2011). Patient-specific barriers include health literacy/understanding of the condition, cultural beliefs and socio-economic status; provider-specific barriers include clinician skills/knowledge and patient interactions; healthcare system barriers include cost, accessibility/waiting times, location of services and the involvement of multiple providers (Bath et al, 2016;Douthit, Kiv, Dwolatzky, & Biswas, 2015;Scheppers, Van Dongen, Dekker, Geertzen, & Dekker, 2006). In New Zealand, barriers to engaging with primary healthcare services include location, cost, suitability and awareness of services (Ministry of Health, 2001).…”