“…While there were positive experiences, our findings align broadly with earlier studies conducted in the UK, Netherlands, Italy and Canada, which identified family carers' feelings of frustration and distress (Chirico et al, 2023;Giebel et al, 2023) and negative impacts on trust between care homes and families (Chu et al, 2022(Chu et al, , 2023. The importance of family involvement in long-term care settings, particularly in dementia, is widely recognised, both in research (Keady et al, 2007;Harding, 2017;Hoek et al, 2018;Boumans et al, 2022;van der Weide et al, 2023) and policy (Carers Trust, 2016;Care Quality Commission, 2022). It is notable, therefore, that our findings suggest the role of families in providing relational support for care home residents, particularly those with dementia, appears poorly considered, in government guidance and in care home policies and communications (Cousins et al, 2021;Chu et al, 2023;Dixon et al, 2023).…”