2021
DOI: 10.4018/jgim.20210901.oa8
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Factors Influencing Chinese Online Health Service Use

Abstract: Despite the popularity of online health services (OHSs) among patients in recent years, academic research on this phenomenon is limited. Drawing on the valence framework, the authors proposed a model to explore both the most important facilitators of OHS use intention from the perceived value perspective and inhibitors of OHS use intention from the perceived risk perspective. Data were collected from 407 OHS users through an online survey. Results showed that the inhibitors of OHS use intention include privacy… Show more

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Cited by 14 publications
(12 citation statements)
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References 62 publications
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“…The results show that the perceived benefits outweigh the risks, and health support is a significant factor of self-tracking devices. Xiao et al (2021) also employed the valence framework to study the use intention of online health services in China. Their results show that social support value, convenience value, and utilitarian value are the facilitators.…”
Section: Adoption Of Technologies: Consumers' Perspectivesmentioning
confidence: 99%
“…The results show that the perceived benefits outweigh the risks, and health support is a significant factor of self-tracking devices. Xiao et al (2021) also employed the valence framework to study the use intention of online health services in China. Their results show that social support value, convenience value, and utilitarian value are the facilitators.…”
Section: Adoption Of Technologies: Consumers' Perspectivesmentioning
confidence: 99%
“…Adding control variables will increase the explanatory power of this work [ 80 ]. Thus, we include the control variables of gender, age, education, professional title, geographical region, and the rank of the performance appraisal of tertiary public hospitals in 2019.…”
Section: Methodsmentioning
confidence: 99%
“…Blockchain technology provides private keys and public keys to encrypt the enterprise records, such as transaction records, patient/customer records, devices management, network management, etc. According to Figure 3, most person-related healthcare data such as patients' personal information will remain in healthcare enterprise systems due to privacy, security, regulation compliance reasons (Xiao, Mou, & Huang, 2021). In cases where blockchains reference healthcare records stored off the chain, metadata stored on the chain can include pointers to the source systems containing off-chain data and necessary metadata such as source data format, semantics, code sets, and version information.…”
Section: Datamentioning
confidence: 99%