Factors influencing customer preference of cardless technology over the card for cash withdrawals: an extended technology acceptance model

Abstract

It can seem paradoxical that someone who evades the use of a debit card still wants access to cash and is willing to use their mobile device at an ATM. The cardless cash technology delivers a solution that is an improvement over the traditional form of cash delivery. This study explores the influential factors that affect the preference of cardless cash over cards. A cross-sectional survey was utilised to collect both data through a self-administered questionnaire. A total of 521 bank customers from one of the largest banks in India participated in the study employing a convenience sampling technique. The responses were analysed using a predictive analytics approach with various statistical and data mining techniques. Customers preferred cardless cash because of its usefulness over the Card rather than perceived ease of use, customer trust, or perceived security. This paper contributes to the banking world's ways of pre-stage access to cash, reducing customer contact at ATMs. It highlights the main factors that influence customer's preference towards using cardless cash technology at ATMs, helping banks spread the newest technology used to provide a financial instrument that has been here for centuries—cash.

An empirical study to explore the influence of the COVID-19 crisis on consumers' behaviour towards cashless payment in Malaysia

“…The consistent findings are found for the adoption of mobile banking (Baptista and Oliveira 2015 ; Basri 2018 ). A person’s intention to use technology is determined by a person’s perception of the usefulness of the technology (Nambiar and Bolar 2022 ). PE reflects consumers’ perceptions of whether the cashless payments will be beneficial to them and how that will influence their behaviour to use it in this study.…”

How perceived usefulness leads to green purchase intention with a mediating effect

“…While other studies supported that and centered on the importance of PU and perceived ease of use in TAM (Nambiar & Bolar, 2022;Nguyen et al, 2022;Sarkar et al, 2022). Furthermore, it has been said that many factors affect perceived usefulness, such as PEOU, subjective norms, self-efficacy, technology, and price risk (Nambiar & Bolar, 2022). This investigation will highlight the essential role of attitude as the mediator between PU and GPI, and we choose the most influencing factors that significantly impact PU.…”

“…PU influences customers' buying intentions (Rehman et al, 2019;Wang & Li, 2022). While other studies supported that and centered on the importance of PU and perceived ease of use in TAM (Nambiar & Bolar, 2022;Nguyen et al, 2022;Sarkar et al, 2022). Furthermore, it has been said that many factors affect perceived usefulness, such as PEOU, subjective norms, self-efficacy, technology, and price risk (Nambiar & Bolar, 2022).…”

Financial technology readiness for Shariah-compliant banking services: post-merger perspectives

“…2. Literature review and hypothesis development 2.1 Manager's readiness for digitalisation change Nambiar and Bolar (2023) have developed a model based on the technology acceptance model (TAM) used to investigate the readiness to change in Islamic banking. The TAM typically can examine the customers' behaviour in adapting to new technology.…”