Factors influencing emotional labor of clinical nurses in a university hospital

Abstract

data, physical risk factors, job strain, work-related musculoskeletal symptoms, health and safety education, and health behaviors related to musculoskeletal problems. Data were analyzed using STATA 12.0 program. Results: 1) General characteristics of subjects were as follows; all 96 subjects were female and their mean age was 33.8 AE 5.5 years. Subjects' average height was 161.4 AE 4.5 cm, average weight was 52.6 AE 4.3 kg, and average work experience in echocardiography lab was 84.1 AE 5.8 months. 2) According to the ergonomic work posture analysis, REBA score was 9.7 AE 2.9 (in 15 point scale) which is high-risk level and required immediate management. 3) Prevalence rate of work-related musculoskeletal symptoms was 84% among participants. The percentage by body part was 76% in shoulders, 58% in hands/wrists/ fingers, 48% in necks, 47% in backs, 30% in arms, and 23% in legs and feet. 4) Based on multiple logistic regression analysis, significant factors affecting the symptoms were job strain (REBA score, ß ¼ 0.066, p ¼ 0.017), frequency of health and safety education (ß ¼ À0.1086, p ¼ 0.032), and hobby (ß ¼ 0.3526, p ¼ 0.021). Conclusion: Cardiac sonographers are vulnerable to musculoskeletal symptoms due to their job strain. To relieve these symptoms, they need an education program to prevent musculoskeletal health problems and an exercise program containing various stretching methods.

An attribution theory perspective on emotional labour in nurse–patient encounters: a nested cross‐sectional study in paediatric settings

“…Educating nurses about the attribution process may increase their awareness of the way their perceive patients, thereby helping them control their emotional labour. personal characteristics, research has shown that age, gender, intelligence (Johnson & Spector 2007, Hur et al 2014, personality traits (Liu et al 2010, Wegge et al 2010, Biron & van Veldhoven 2012, Choi et al 2014, affectivity (Judge et al 2009, Diefendorff et al 2011, Kammeyer-Mueller et al 2013 and personal life experiences (Montgomery et al 2006) might affect how one manages emotions; the most influential organizational factors in this regard were shown to be work attitudes (Grandey 2003, Gosserand & Diefendorff 2005, Allen et al 2010) and job demands (Brotheridge & Lee 2002, Cheng et al 2013, Su 2013. Recent research on nurse-patient interaction-related factors has shown nurses' surface acting being related to frequent encounters with patients (Diefendorff & Greguras 2009, Su 2013 and to patients' disrespect for nurses (Diefendorff et al 2011, Choi et al 2014.…”

“…The possibility that the same service provider might practice different emotional labour strategies on different occasions has been overlooked. Only recently has research begun exploring the possibility that particular emotional labour strategies might be triggered by patient-provider interaction (Simbula 2010, Biron & van Veldhoven 2012, Choi et al 2014. The current study aims to further this direction of enquiry, by addressing the question of whether nurses' emotional labour strategies vary across encounters with patients due to their perceptions of patients' attributes.…”