Factors Influencing Foreign Students’ Satisfaction toward International Program in Thai Universities

Ngamkamollert, Teerapat; Ruangkanjanases, Athapol

doi:10.7763/ijiet.2015.v5.497

Cited by 18 publications

(15 citation statements)

References 6 publications

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“…Thus, hypothesis H2 is rejected. This results, therefore, challenges previous findings as in [47] stating that price or tuition fees had a significant relationship with students" satisfaction and expectation of quality service and also as in [48] who proved that financial and economic consideration was positively related to international student"s overall satisfaction of higher education. One possible reason for this finding is because the costs of living and studying in Malaysia is relatively low as compared to other developing and developed countries [49].…”

Section: E Multiple Regression Analysiscontrasting

confidence: 88%

Influential Determinants of International Students’ Satisfaction in Higher Education

2019

IJRTE

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It has been argued that international students’ satisfaction level is crucial in measuring HEIs performance in the globalized higher education market. However, as satisfaction level is hard to define because it is based on students’ perception and experience, there is a need for HEIs to continually investigate and identify the factors that contribute to students’ satisfaction. Hence, this study seeks to identify the influential determinants of international students’ satisfaction in higher education and to examine the relationships between perception, costs, reputation, lecturers’ expertise, learning environment, facilities and course structure towards international students’ satisfaction. A total of 281 international postgraduate students at public HEI in Malaysia participated in this study. Data of this study was to examine using the Multiple Regression Analysis. Results of the study revealed learning environment factor as the most influential determinant of international students’ satisfaction. Results also proved that except for costs and reputation, other service quality factors namely, perception, lecturers’ expertise, facilities, learning environment, and course structure were found to influence international students’ satisfaction significantly. This study provides insights to HEIs to better design their internationalization strategies and bridge the academic gap by highlighting the importance of continuously improving the learning environment in HEIs to increase international students’ satisfaction

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Section: E Multiple Regression Analysiscontrasting

confidence: 88%

Influential Determinants of International Students’ Satisfaction in Higher Education

2019

IJRTE

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“…In the field of e-learning, the literature indicates that the LX is designed to a large extent, such as the e-learner behaviour and satisfaction, or self-regulation and effort in learning, or even e-learner's knowledge (Ngamkamollert and Ruangkanjanases, 2015). In our previous research, we focused on the factors that evaluate LX in e-learning systems (Safsouf, Mansouri and Poirier, 2018).…”

Section: Related Workmentioning

confidence: 99%

Design of a New Scale to Measure the Learner Experience in E-Learning Systems

Safsouf¹,

Mansouri²,

Poirier³

2019

Proceedings of the International Conference on E-Learning 2019

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Nowadays, the user experience (UX) has become an essential concept of human-computer interaction (HCI) and occupies an increasingly important place in companies interested in this field. Designing a system or product with a good user experience is one of the main objectives of any digital project. E-learning systems must adapt because, beyond the benefits associated with good usability, creating a learning system with a better user experience (learner's experience) is a key competitive factor in the marketplace. This paper describes a new measurement tool based on a theoretical model presented in previous research that distinguishes the success factors of learners in an e-learning system. This tool for evaluating the learner experience is based on the AttrakDiff user experience measurement tool and uses the same subscale, namely the pragmatic and hedonic qualities of interactive systems. The proposed learning experience (LX) scale allow to know if a e-learning system is perceived by learners as interactive, effective, clear, reliable, challenging, or effortless.

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“…Furthermore, academic staff quality, economic perspectives, administration, university image, and prestige were strongly affecting foreign students' satisfaction toward the international program in Thai higher education (Ngamkamollert and Ruangkanjanases, 2015). In Bu-Ali Sina University, they explore the students' need through program objective, content, learning and teaching, and assessments methods (Parvin et al, 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

Effect of service quality on graduates’ satisfaction

Sharabati

Al-Hileh

Abusaimeh

2019

QAE

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Purpose The purpose of this paper is to investigate the effect of service quality on graduates’ satisfaction as perceived by Middle East University (MEU) graduates. Design/methodology/approach This research is cross-sectional and aims to explore the effect of service quality dimensions (academic staff, administration, classrooms and library services) on graduates’ satisfaction. Data were collected from 399 graduates. After confirming validity, reliability and normality of the data, and the correlation between variables, multiple regressions were used to test the hypothesis. Findings The results show that all service quality dimensions are highly implemented by the MEU. The relationships between all service quality dimensions and graduates’ satisfaction are strong. Finally, results show that all service quality dimensions affect graduates’ satisfaction. Research limitations/implications To generalize the results of this research, further studies are recommended to be carried out on other universities especially in Jordan. Testing the perception and satisfaction of other universities, stakeholders will help to improve service quality and to gain suitable competitive strategies. Practical implications Service quality is a key driver for universities’ sustainable competitive advantage; therefore, dimensions of service quality should be included within universities plan, strategies and daily activities. Social implications Considering service quality in higher education improves countries’ economic development, quality of life and well-being. All corporate social responsibility pillars (social, economic, environmental responsibilities and national and international regulation and norms) should be adapted and adopted within services quality systems and programs. Originality/value Most of previous studies were carried out to test the students’ perception while this research is dedicated to explore graduates’ perception regarding service quality offered by the MEU.

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Factors Influencing Foreign Students’ Satisfaction toward International Program in Thai Universities

Cited by 18 publications

References 6 publications

Influential Determinants of International Students’ Satisfaction in Higher Education

Influential Determinants of International Students’ Satisfaction in Higher Education

Design of a New Scale to Measure the Learner Experience in E-Learning Systems

Effect of service quality on graduates’ satisfaction

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