Factors Influencing Healthcare Service Quality

Mosadeghrad, Ali Mohammad

doi:10.15171/ijhpm.2014.65

Cited by 601 publications

(580 citation statements)

References 48 publications

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“…The above finding is consistent with previous studies, such as: Diab, (2012), Irfan et al (2012) Zamil et al ((2012), Zarei et al (2012) Yousapronpaiboon & Johnson (2013), Mosadeghrad (2014), Abdelgadir (2015) and Belaid et al (2015).…”

Section: Resultssupporting

confidence: 92%

“…Patients' satisfaction was best explained by perceived responsiveness, followed by perceived empathy, perceived assurance, perceived tangibility, and perceived reliability. Mosadeghrad (2014) conducted an exploratory in-depth individual and focus group interviews with 222 healthcare stakeholders including healthcare providers, managers, policy-makers, and payers to identify factors affecting the quality of healthcare services provided in Iranian healthcare organizations.. Results found that personal factors related to the provider and patient, factors pertaining to the health care organization, health care system and broader environment affected health care service quality.…”

Section: Previous Studiesmentioning

confidence: 99%

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Health Care Service Quality and Its Impact on Patient Satisfaction “Case of Al-Bashir Hospital”

Al-Damen¹

2017

IJBM

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This study aimed to measure the impact of perceived health care service quality on patient satisfaction at a major government hospital in Jordan. For this purpose, the study developed an instrument based on modified 'SERVQUAL' using five service quality dimensions, namely: empathy, tangible, reliability, responsiveness and assurance. A survey was conducted to collect data with a total of 448 outpatient participants. Statistical techniques such as descriptive and inferential statistical techniques were employed to test the hypotheses. Results show that there is an impact of perceived health care service quality on overall patient satisfaction. Reliability had the most influence, followed by empathy and assurance. The study provided a set of recommendations.

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Section: Resultssupporting

confidence: 92%

Section: Previous Studiesmentioning

confidence: 99%

Health Care Service Quality and Its Impact on Patient Satisfaction “Case of Al-Bashir Hospital”

Al-Damen¹

2017

IJBM

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“…Quality in healthcare is a result of interplay between the client and the care provider and it is also influenced by factors related to the healthcare system, and the broader environment (1). High-quality primary healthcare is crucial to improve health outcomes of general population, particularly in terms of reducing maternal mortality.…”

Section: Introductionmentioning

confidence: 99%

The Quality Gap in the Services Provided by Rural Maternity Units in Southeast of Iran

et al. 2015

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Background:Providing high-quality maternity services is crucial to increase utilization of these services and reduce maternal mortality. The quality of the maternity services provided to pregnant women in rural areas of Iran is poorly understood. Objectives: This study aimed to investigate the quality gap in the maternity care services provided by Rural Delivery Facilities and Safe Delivery Posts in Sistan and Balouchestan Province, southeast of Iran, as expressed by the difference in women's perceptions and experiences of services. Patients and Methods:In this cross-sectional study a total of 438 pregnant women who gave birth in rural maternity unit were recruited between February and May 2013. The SERVQUAL questionnaire was used for data collection. The Wilcoxon Signed-Rank test was used to compare the quality gap as expressed in the mean of differences in the expectation and perception scores. The quality gap was compared between demographic groups using Kruskal-Wallis tests. Results: There was a negative gap in all dimensions of the quality of services provided. The highest quality gap was found for the reliability dimension followed by tangibles, empathy, assurance and responsiveness. The participants' age, levels of education and the type of maternity unit were found to be associated with the clients' perceived quality of services. Conclusions:The quality gap in the services provided by maternity units showed that these units are not able to meet pregnant women's expectations completely. The negative quality gaps can be used as a guideline to improve the maternal health care quality and reduce maternal mortality, particularly in high-risk women such as those living in rural areas.

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“…The first factor most importantly crippled the functioning of the malnutrition prevention units in the various health facilities. The general lack at the level of the quality of health services in line with prevention of malnutrition is but logical in accordance to the study of Mosadeghrad in 2014 showing that health care quality can be improved by supportive visionary leadership, proper planning, education and training, availability of resources, effective management of resources, employees and processes, and collaboration and cooperation among providers (7).…”

Section: Discussion:-mentioning

confidence: 95%

Malnutrition in the Health District of Abong Mbang, Cameroon.

Cumber¹,

Ndenkeh²,

Gwegweni³

et al. 2017

IJAR

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Factors Influencing Healthcare Service Quality

Abstract: This article contributes to healthcare theory and practice by developing a conceptual framework that provides policy-makers and managers a practical understanding of factors that affect healthcare service quality.

Cited by 601 publications

References 48 publications

Health Care Service Quality and Its Impact on Patient Satisfaction “Case of Al-Bashir Hospital”

Health Care Service Quality and Its Impact on Patient Satisfaction “Case of Al-Bashir Hospital”

The Quality Gap in the Services Provided by Rural Maternity Units in Southeast of Iran

Malnutrition in the Health District of Abong Mbang, Cameroon.

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