Factors Influencing Patient-Perceived Satisfaction With Community-Based Case Management Services

Abstract

This study aimed to identify factors that significantly affect patient-perceived satisfaction with community-based case management services and provide practical strategies for improving patient-perceived quality of care. Secondary data analyses were performed in 2010, 2013, 2015, and 2016, which included Pearson's and Spearman's correlation, Mann-Whitney U and Kruskal-Wallis tests, and stepwise multiple regression. The response variable was measured by the Korean Patient-Perceived Satisfaction Scale of Community-Based Case Management Services (Korean-PSCCM; a 10-level Likert-type scale), whereas explanatory variables were derived from prior studies. Significant predictors of patient-perceived satisfaction with community-based case management services included "capacity to change," "patient-perceived time spent with a case manager," "support/advocacy," "working period," and "emotional connectedness."

Case Management Improves Satisfaction, Anxiety, and Depression of Patients with Pregnancy Loss after In Vitro Fertilization and Embryo Transfer

“…However, routine nursing care based on a standardized diagnosis and treatment model can only ensure the presence of a nurse and the basic provision of treatment. Routine nursing care cannot provide holistic and continuous services for everyone [ 14 ]. To better serve patients, case management has been proposed, which is the coordinated implementation of health assessments, planning, care, and monitoring [ 18 ].…”

Changing Paradigm for Vertigo/Dizziness Patients: a Retrospective Before-After Study from Tertiary Hospitals in Northwestern China

“…Multidimensional outcomes such as hospitalization, direct medical costs, symptomatic relief, and patient satisfaction were complicatedly influenced by many factors, some of which were linked with external factors and the disease itself, 36 but major factors were profoundly linked with medical service the patients received. 37,38 A proper diagnosis, timeand cost-saving medical service, and disease relief often lead to a higher patient satisfaction.…”

Instrumen Manajer Pelayanan Pasien berbasis STARKES Dalam Meningkatkan Pelayanan Keperawatan : Sistematik Review

“…Manajer pelayanan pasien merupakan prosedur untuk merencanakan, mencari, mengevaluasi, dan memonitor layanan yang didapatkan pasien dari beberapa profesi kesehatan (Mardean et al, 2021). Fungsi Manajer pelayanan pasien secara garis besar adalah fungsi dari manajemen pelayanan kepada pasien, yang berfungsi menjembatani permasalahan pelayanan pasien dengan interdisplin antar profesi dan beberapa fungsinya (Park and Park, 2018). Manajer pelayanan pasien dipimpin oleh seorang manajer pelayanan pasien yang bekerja secara bersama-sama membuat perencanaan perawatan agar sesuai dengan yang diinginkan dan dibutuhkan (Sailsman, 2019).…”